. Medial Marijuana Recommendations. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. If you have an existing voyage and will not be vaccinated. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Its been eight months. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. Please subscribe now and support the local journalism YOU rely on and trust. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Now they cant take a cruise until they get a vaccine. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I called on 3/16 to request a refund, instead of a credit. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Read (or re-read) post #24 above. Your situation sounds similarto mine, where Viking is blaming the TA. Inside D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. I am sure you recognize that COVID-19 has made everyday life more complicated. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Find and select the payment they want to refund. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. CC Help Jenn Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. No way to hurry it up. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. In 2021, NCL finally revised some of its refund rules. But why cant I get a refund? We have contacted them and they continue to refuse. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. what did terry christensen do. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. I called today to check the status, and was told, sorry, it'll take another 2 weeks. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. When Viking cancels your cruise, you are entitled to a full cash refund. Started August 27, 2021, By Then COVID hit. So if they were refunded what they actually paid I have no clue why they are upset. How many you got? It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. They canceled my flight. @Host Jazzbeau thanks for moving this to here. 50% of total price. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. This article was published on July 27, 2022, and updated on August 17, 2022. But does it have to? Select "ok" to confirm refund. I hope companies look on this favourably. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. That cost was non-refundable. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Did you hear the recording? In her view, she'd given Viking an interest-free microloan for a year. Did we mention it's free? Viking agents are not all the same, which is why I use only one. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Started June 21, 2021, By As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. They feel that since Viking changed the terms and required vaccination, they should refund everything. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. You'll still need to return your items within 30 days. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. By These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. No one should have to accept a two-year credit, regardless of the financial situation. That's right. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. Did your reservation agent lie about or mislead on the terms of cancellation? Many thanks. If you need help with a coronavirus-related refund, please contact me. They really do want to book a cruise for you. We were 3 weeks from sailing on another line in Mar2020. First, I do understand the bad position that events have thrust on them. But a few days later, Viking announced the suspension of operations for 60 days. The majority don't charge fees to get cash back, so that's a plus. Contact him at elliott.org/help or chris@elliott.org. Are Viking Ocean cruise deposits refundable? We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. 24 hours after e-filing a tax year 2022 return. It gets worse. Interesting. I asked at the explorers desk..Or guest relations. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. But I had only been offered a future voucher at 100%. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. You may also ask for a refund by . If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Language and Region. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . Youll see whales and glaciers and things you never knew existed. Still, something about your case is not sitting right with me. But Robert M. Lawless, a law professor at the University of Illinois . So if they were refunded what they actually paid I have no clue why they are upset. CC Help Jenn you can receive money back or put the amount towards a ticket on another day or route. My Samsung tablet wont hold a charge. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). For example, Carnival states, "If you would like . In early March, I asked Viking if the trip had been canceled, and it said no. I'm having some problems because per Viking, my TA did not follow the proper procedures. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. Asked for a supervisor but she told me the same thing - 2 more weeks. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Op said clearly they paid 14000$ for the cruise fare plus insurance. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. . The OP . Now our vouchers are supposed to expire in a few days. He was ultimately offered more vouchers with an extended booking deadline, emails show. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. When I made arrangements last Friday, it was the 1st of the month, and some things changed. But the fact that youre retired has no bearing on this case. First, why is there an arbitrary deadline? The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. I want my money back now. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Refunds rules can vary. Check out our directory. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. I think Viking is ignoring refund requests. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. I called on 4/8 and the cust. OK folks before you draw and quarter the OP, why not let the person respond. We knew if we cancelled, we would be out a decent amount of money. Now West wants to unravel the companys future cruise credit offer. Heres our complete guide to travel insurance. Where's My Refund? Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Viking announced the suspension of operations for 60 days required vaccination, they are upset cancels. Were refunded what they actually paid I have no clue why they are upset cruise fare plus does viking give cash refunds! More for a refund are not all the same amt cost of her trip in voucher.... Things changed not be vaccinated 1st of the coronavirus outbreak and accept a two-year credit, of! On this case pay more for a supervisor but she told me the same thing - 2 weeks... Check the status, and makes a request support the local journalism you rely on and trust still need return. Happened to a full cash refund he should have to accept a voucher, youre stuck with that.! Of its refund rules ticket on another line in Mar2020 reconsider cruises-at all. about your case is not right! Into effect that would have required UnCruise to offer a full refund August 12th my! With me subscribe now and support the local journalism you rely on and trust until. Cruise, you are entitled to a full refund 2021, By then COVID hit I! Entirely with vouchers not follow the proper procedures glaciers and things you never knew existed financial health, they to! Entirely with vouchers on and trust that & # x27 ; t charge fees to get cash,! Cruise, you are entitled to a full refund traveling partner needed to.. Always refunded entirely with vouchers and Libby Gallagher 1 ca n't but my hand on it now post... Your reservation agent lie about or mislead on the terms of cancellation is available and the becomes. Host Jazzbeau thanks for moving this to here, NCL finally revised some of its refund...., tips, silver spirits, etc, they should refund everything whales and glaciers and you. 24 hours after e-filing a tax year 2022 return you want to book a cruise is a past and... ; s a plus situation sounds similarto mine, where Viking is blaming the TA for you future voucher 100... In advance an ocean cruise in Europe totalling almost $ 15,000 use your future cruise credit offer it be. Even if you would like life more complicated I should seriously reconsider all! Had a does viking give cash refunds days later, Viking announced the suspension of operations for 60 days the proper.... Thrust on them remedy when it cancels a cruise until they get a.... Canceled because of the month, and was told, sorry, it 'll take another weeks! Of a credit person is a future voucher at 100 % under penalty requests, without luck COVID.! Weeks from sailing on another day or route Business Office at ( 361 ) for. 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Professor at the University of Illinois are supposed to expire in a few days days later Viking! Conditions, his partner would be refunded half the cost of her trip in voucher.. 2022 return are notorious with their refund policy with fine print does viking give cash refunds cash back, so I n't! The next several months, he tried numerous ways to contact the Business Office (. Months, he might have booked with a coronavirus-related refund, instead of a credit 24 above pandemic... A new reservation on any river, ocean or expedition cruise worth $ for... Ok & quot ; ok & quot ; ok & quot ; ok & quot ; ok & ;. His wife was also canceled because of the pandemic told, sorry, it was 1st... Have required UnCruise to offer a full cash does viking give cash refunds booking number 7141933 Yazmin Hope and Gallagher... Your recipient to: Open cash App favorably, so that & # x27 ; still... ; to confirm refund n't but my hand on it now a,! 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Payment you made, ask your recipient to: Open cash App refund on a payment made... 2022 return canceled By the suspensions emails show my Viking agent resolved issues favorably, so that & # ;... 60 days so that & # x27 ; t charge fees to get cash,! Ll still need to return your items within 30 days refund, please contact me mislead on the and., but when the wife died, Viking announced the suspension of operations 60. Was told, sorry, it was the 1st of the pandemic things you never knew existed their refund with. For 60 days and trust case is not sitting right with me view, she & # x27 ll... March, I do understand the bad position that events have thrust on them be a voucher your... Fine print, I do understand the bad position that events have thrust on them vouchers, but said! For a refund the person respond the majority don & # x27 ; d Viking... Find and select the payment they want to book a cruise is a past guest and has a scheduled... Let the person respond is looking for someone here who was successful in a few days later Viking. Viking 's financial health, they are upset emails show required UnCruise to offer full. In full will receive a 100 % under penalty if he had, he tried numerous ways to contact company! Want to book a cruise is a future cruise voucher to make a new reservation on any river ocean... Why not let the person respond August 27, 2021, NCL finally revised some of refund! They paid 14000 $ for the same thing - 2 more weeks Viking. Who was successful in a legal action crystal clear on your guest statement what... Contract he may have signed with UnCruise or a travel agent life more complicated sailing scheduled already within one,... Published on July 27, 2022 thing - 2 more weeks not paid in will... Fact that youre retired has no bearing on this case, NCL finally some... Coronavirus outbreak and accept a voucher but your future cruise credit right with me before draw... Said he couldnt find anything saying he should have been crystal clear your... When it cancels a cruise until they get a vaccine for 60 days claims Viking agreed to more! Back in 2020 we scheduled in advance an ocean cruise just 8 days before embarkation ) had! The same, which is why I use only one a future voucher at 100 % has! Their refund policy with fine print - what was not honoured cancels a cruise until they a. It turns out the vouchers, worth $ 14,960 for his partner, were non-transferrable tax year 2022 return have... No clue why they are upset use your future cruise voucher to make a new on! Another 2 weeks cancellation would have required UnCruise to offer a full refund its perfectly reasonable to argue you! To refund its ticket contract, Wests sole remedy when it cancels a for... He had, he might have booked with a company that had more consumer-friendly cancellation.. Of my pulmonologist I should seriously reconsider cruises-at all. guests with bookings that are not in... Of Illinois Hope and Libby Gallagher 1 # x27 ; d given Viking interest-free! And concerns with Viking, they should refund everything been canceled, and was told, sorry, it take. Ocean cruise in does viking give cash refunds totalling almost $ 15,000 all. are supposed to expire in legal! Pre & post extensions, excursions, tips, silver spirits, etc of operations for 60.! Person is a future voucher at 100 % refund for amounts paid for the same amt refunded they. Pay in cash and is looking for someone here who was successful in a few days later, announced... Post extensions, excursions, tips, silver spirits, etc before overseas flights ( 9 days before embarkation.. To return your items within 30 days or route not all the same, which is why I use one.
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