A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! It is advisable to study up on Morrisons core values and adjust your answers accordingly. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. Then completed induction alongside 5/6 other successful candidates. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. You should also be able to work flexibly, including some evenings and weekends. In October 2019, Morrisons became the first supermarket to use the Too Good To Go app, which is designed to prevent edible food being thrown away. Phone call and the invited to a Face to face Interview at the morrisions location applied for. Here you will be asked questions akin to the ones you answered in the video interview. Interview preparation. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Free interview details posted anonymously by Morrisons interview candidates. Would you offer a refund? Salary. Got a call the following day with an offer and started training a few days later. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Interview was fine, took a few days to hear back from them. Remember, the group exercise is a test of your ability to engage in teamwork. Free interview details posted anonymously by Morrisons interview candidates. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Examples of achievements and good teamwork in your life. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. Rating. Plan your journey so you arrive on time. Interview was fine, took a few days to hear back from them. Like the graduates, their skills are assessed before they advance in the promotion process. It looks at how you would deal with each one. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. They explain that the 2 cream donuts were not fresh. I applied online. There will be emails to answer, documents to file and perhaps even a daily routine to plan. Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Anonymous Employee in Chelmsford, England, I applied online. It is easy to assume that a verbal test assesses your spelling and grammar. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. Happened over the phone. No goodbye from anyone, I just had to walk out. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. Interview was with store and area manager, both really pleasant. Around 12 questions over 30 mins. Every day is challenging and fast-paced. We were flying high last Christmas, selling 15,000 turkeys. Around 12 questions over 30 mins. Asked about previous experience, what A Levels I had studied at school etc. Can you tell us about yourself? Prepare some questions to have at the end for the interviewer. Very simple, no pressure. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Then mostly explaining the role/ asking min and max hours/ clothes size. I interviewed at Morrisons. What would you do? Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Think about the types of questions we might ask you so you can prepare your answers. Was in person. The product cost 2 and they do not have a receipt, would you refund them? And youll be at the heart of the action, delivering a great service. 2) You witness abuse (racial/homophobic) between to colleagues. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. The product cost 2 and they do not have a receipt, would you refund them? Would you offer a refund? Customer Assistant Job Openings Morrisons Newington. Before doing the online assessments and assessment centre, ask yourself the following questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. Give me an example of when you have had to deal with a difficult customer. They explain that the 2 cream donuts were not fresh. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Keep typing - there needs to be at least 4 letters to match jobs. There were no surprise questions and most were the standard that you would find for such a position. What would you do? Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. And remember, the person who has the most to say isnt necessarily the best leader. The process took 1 week. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. Interview was fine, took a few days to hear back from them. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Given the growth rate of the company, you can expect a lot of competition for open positions. Was offered the job the next day. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". I applied online. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. I interviewed at Morrisons in Nov 2022. They read from a guide for the position. I applied for the position and within a few days I heard back. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Department: Retail (Stores) Hourly Paid. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . What Is the Format of the Tests for Graduates? This employer has not claimed their Employer Profile and is missing out on connecting with our community. Give me an example of when you have had to deal with a difficult customer. The process took 1 week. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. It is based on a set of scenario questions. What do you think makes our stores stand out from other supermarkets. Doing the tests, remind yourself that you show your personality through your answers and keep a picture of the ideal Morrisons employee at the forefront of your mind. I was a little shocked by her attitude towards refunds and the store. You should hear whether youve got through the first screening questions within a couple of days. Then mostly explaining the role/ asking min and max hours/ clothes size. We sell over 10 million individual eggs a week. I was also told that once they had finished I could just leave. It varies from shop procedure questions to customer service. Check out our list of interview questions that candidates received during their Morrisons job interviews. 3 Months 69. Anonymous Employee in Chelmsford, England, I applied online. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Salary Details: Competitive salary, plus excellent benefits. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. It looks at how you would deal with each one. Terms & conditions | 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Then mostly explaining the role/ asking min and max hours/ clothes size. It was a calm environment and easy going. As we offer full training, you dont need any retail experience. The process took 1 week. Then completed induction alongside 5/6 other successful candidates. 1) A regular customer returns to the store with a receipt however does not have food. Then contacted shortly after inviting me to an induction. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. I applied online. Some people are cut out to be leaders, others to play a supporting role. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Sit down with personnel manager. The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023 Interview Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. The process took 1 week. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . To hone your verbal reasoning skills, practising on sample tests will train you to work through information quickly. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. Suddenly taken from doing assessments in solitude to doing them in the company of others. It's maybe not the best attitude to have if your a manager. Approach the assessments with the confidence that comes from knowing you have done the work. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. What is the interview process like at Morrisons? Start typing a job title, location, or team name to see matching results here. When you finish speaking, you will be asked some questions about your presentation. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. Since then it has prevented 1,000 tonnes of food. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. I was surprised how easy it was. 1) A regular customer returns to the store with a receipt however does not have food. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. We want you to have a brilliant experience from day one, through to year one and beyond! If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Take a deep breath and keep calm nobody knows you better than you. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. The interview process was relatively straightforward. I applied through an employee referral. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. We cant wait for you to join the team! If you'd like to see all available roles that we're currently recruiting by region or team, choose below: You will need an email address and a CV to be able to apply. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Give me an example of when you have had to deal with a difficult customer. When you receive an invitation to attend the assessment centre, it is time to give yourself a pat on the back. Employees applying for a management role at Morrisons will already have work experience with the company. It is based on a set of scenario questions. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Applicants are also required to complete a work style questionnaire. Remember that personality is measured from behaviour. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. They ask how far away you live from the store and what's your mode of transport. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. I applied online. I was a little shocked by her attitude towards refunds and the store. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. I interviewed at Morrisons (Coventry, England) in Oct 2019. Dont forget its a two-way process, you need to make sure that we are right for you too! To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. Make sure you ask us any questions you may have. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. I recommend anyone to give a shot as it gives you good time to practice and learn how to be successful at an interview. The process took 4 weeks. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Got a call the following day with an offer and started training a few days later. Customer Assistant - Caf . Expect to be tested on your comprehension, literacy and analytical skills in this section. Using their test prep pack, you will save yourself from time-consuming online searches for information. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. I interviewed at Morrisons (Coventry, England) in Oct 2019. I interviewed at Morrisons (Glasgow, Scotland). it is . Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. This is your time to play up your skills and the strengths you can bring to the job. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. They explain that the 2 cream donuts were not fresh. Do you help them? Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! I applied online. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' Also asked what is your biggest achievement to date. Online assessment first then interview. If you pass the online assessment then you should hear from us within a couple of weeks of the closing date to let you know the next steps. 1 Week 39. You may find it helpful to do a quick overview of the schemes prior to the assessment day. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Prepare some questions to have at the end for the interviewer. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Ensure you have a question or two to ask when invited to do so. Would you offer a refund? We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. 125 Morrisons Customer Assistant interview questions and 102 interview reviews. The process took 1 week. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Take a deep breath and keep calm - nobody knows you better than you. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I was surprised how easy it was. It was a calm environment and easy going. You will be given information on the topic you have to deal with at the start of the assessment day. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. How would you handle this situtation? Interview was fine, took a few days to hear back from them. They will also ask questions on your work ethic and general workplace attitude. Anonymous Employee in Chelmsford, England, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. They ask why your good for the role. 2) You witness abuse (racial/homophobic) between to colleagues. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! After passing this I had to prepare a presentation for an interview at head office. The process took 1 week. It was a calm environment and easy going. I applied online. Around 12 questions over 30 mins. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Then contacted shortly after inviting me to an induction. Then contacted shortly after inviting me to an induction. We're Hiring! The interview went quite quick and I knew i didnt get the job at the end. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Asked a couple of questions and I responded. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! I interviewed at Morrisons (Glasgow, Scotland). Pretty standard questions, and overall not too difficult to answer. Becoming familiar with verbal reasoning tests is essential to ace this assessment. I applied for the position and within a few days I heard back. Tell me about yourself. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 1) A regular customer returns to the store with a receipt however does not have food. Professional and formal, lovely interviewer who took pride and care into listening to my answers. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. The interviewer was nice. A delivery has arrived as you're leaving work and you see a colleague struggling. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. Regardless, the interview process was easy; they will take quite literally anybody. I interviewed at Morrisons in Nov 2022. It's maybe not the best attitude to have if your a manager. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Morrisons use the Saville numerical reasoning test. I interviewed at Morrisons in Nov 2022. I interviewed at Morrisons in Nov 2022. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Your responses to SJT questions give an insight into the type of person you might be in the workplace. Depending on the role, you may be invited to a face-to-face interview or an assessment centre. To practise for this section, you could try doing a few mock presentations for friends or colleagues. Are you a person who can think of new and fresh ways of doing things? The main thing is to come across eager to learn and positive. It was actually really simple, got asked the basic questions and it was only 20 minutes long! If you dont already have a CV use ourfree CV generator. Some questions about previous experience and biggest achievements and things. View details and apply for this Customer Assistant vacancy in Leominster. They read from a guide for the position. Went into a meeting room with the hiring manager and had a relaxed chat. What would you do? Online assessment first then interview. In this section, you are expected to carry out a role play with your assessor. A refund, she had the receipt but not the best attitude to have a CV ourfree! Customer comes in and asked for a refund, she had the receipt but the! Just had to customer assistant morrisons interview with at the end judge if an applicant is too dominant or too.! 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