It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Based on the location of the resort, I would suspect the seaweed will always be there. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Can they stay at the kids club alone while we go out to a formal dinner? Similar food to the Steakhouse, but no reservation required. It was a great way to start the day. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. I would suggest you speak to Palace Resorts about Diamond Status. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Antonio and Luis added a personal and unique touch that made your experience extraordinary. Keep em coming! Thank you!! . I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. What would you recommend regarding a sitter for children these ages? I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Did you swim with the dolphins on site? We actually have another 10+ photos of desserts that had to be cut from this post. Hello! Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. I see the pictures above with small slides that are attached to a little house, is that all? Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Unique day club area looked awesome but we didnt use it because we have kids. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. We didnt eat at JC Steakhouse, so we cant comment. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! If memory serves me correct we get 1500 per family for our trip. The diversity and authenticity of the menu was exceptional. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? The beds, pillow and linen are very comfortable. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Staff was always friendly and we were glad to tip them for their hard work. Finish the perfect day off in crystal-clear waters . Thank you! We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. I believe these are the Lebanese Falafels, but Im not sure. This post was originally published in 2018 and updated in December 2022. Are there staff members to watch over the children? I asked one of the workers there and they said something about safety. 2. The little unexpected details do matter. Language: English. We spent most of our time at this pool, which is located near the beach. We ate lunch at Habibi Lebanase Restauranton our second day. !Antonio and Luis provided excellent service. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. Our family is having a reunion in Dec. We booked through Interval International. They thought was really cool. This 3-level jungle gym was such a big hit with our boys. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. See photo above as evidence. Its the modern version of the do not disturb door hanger that were all familiar with. Are there activities for that age? Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. It doesnt work the same if you are staying at the other resorts. Great review! I wonder if you know if the beach has food and beverage service with waiters It makes your evening romantic, harmonious and with a very positive vibe. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 The other one is called the Playroom. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Hi Patricia! Wondering if there is a kids club that is unparented where you can leave your kids for a while. We used the $1500 credit for dolphin swim and it was amazing. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Open-faced small bites at the Tapas & Vino wine bar. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? The desserts at the buffets are incredible. Not as big as the Water Park at The Grand, but still pretty cool. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. We didnt have any resort credits, but I do understand that they are very easy to use. The resort provides free water wings. Hi, thank you for your review. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? Its a simple and innovative solution that makes communication super easy. The Grand offers so much that you might not want to leave the resort. The bathroom is quite big and it has a large shower with a bench. So youll be able to leave your 5 year old, but not your 3 year old. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. What to do???? Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Pools at the grand are heated, but not the waterpark. This is whats in the closet at The Grand unlimited alcohol. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Thanks for the great post. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. Share your feedback in the comments section below. Long-term Palace members with our first visit to The Grand. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Hey Shruti we are planning to go to this place in Thanksgiving. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Hi & as others have said, thank you for all the details in your review. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. All beach resorts should follow this example! We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. It tasted like a rich, creamy pumpkin pie mouse. Thanks for your review. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. . The waiter here was also great and very helpful. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. Yes all of these photos were taken by us on our trip. Looks like you have 2 pictures view from 3rd floor room. just one question, does the grand have an elevator? Were glad they actually use fresh salmon and tuna for their sushi rolls. Thanks. Dolma appetizer meat and rice wrapped in grape leaves. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. I assume checkout is mid morning. Foods were good, pastries were amazing. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. You just take as many towels as you need. We werent given a pager, but I believe they take your phone number if they need to call you. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. When room service is included you have to order breakfast in bed, right? Variety of hot Mexican cuisine at the Grand Buffet. There are no annoying towel cards required. We were at the grand in dec 2020 for a week. Was the dress code of long pants for men enforced at dinner?lynn. The pools are not very large at Sun but are right on the beach. Did you find the credit useful? Connor had fun floating down the lazy river with his Mama. We had to find small bills often and the front desk was not able to help. I think they just asked us, so I dont think youll have a problem with your younger daughter. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. But this time were bringing the kids. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Every thing i read on your post was dead on. At least run shuttle service free of cost to beach palace. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. Would definitely return to the Grand again in the future, but will never buy a membership. Hi anyone booking should check what events are going on. Our boys were mesmerized. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. We were pleased with how attentive and accommodating the restaurants are to food allergies. Moon is like a small village and Sun is a small resort. For dessert ice cream balls covered in Japanese rice dough. This is the adult only pool at the Grand at Moon Palace. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. This post is our attempt to answer the questions we had before booking our stay. This sweeping resort also features an impressive indoor bowling alley and a world . Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. We ordered two as our appetizers. Yes. Is it the one between the Olympic pool and the half moon pool? They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. You pay the same price, but we get a small commission for every booking. No, the noise was not that noticeable. I know you boys are young but did you notice an area that seemed to have more older teens? LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS This is the mega-playroom that is located at the Water Park. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. We are going in January 2019, have been going since 2001. Thoughts. Thanks again. I would maybe ask them ahead of time, or check at the front desk and ask. What is cost for golf? Thank you so much for your reply, well go to the bank and stock up on small notes! Yes, you read that correctly. Sunrise, Nizuc and Grand. This area is out by the pools. If you like long walks on the beach, this beach has you covered. So, I would contact The Grand to ask. They do run buses to go there but only for premium members. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Some of the hotel rooms have a pool directly in front of the patio. If you stay at the Grand, you have access to all 3 resorts. Staff were super friendly and helpful. This is a factor if the resort is over run with us concert goers and you are on a family vacation. We have always loved staying at Sunrise and the ocean views from our room. Awesome review of the Moon Palace. Great review! Seafood options at the poolside buffet. And was the water at the beach swim able or did you enjoy being in the sand? The shows were so so (compared to cruise shows) tho. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. It is so great and helpful article. We would love to return. Please see our partners for more details. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Your room will be charged right away. We are not picky eaters and found the Grand Buffet restaurant hit and miss. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. ALL-INCLUSIVE ON A GRAND SCALE TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. Yes, they do have a store that had various items in it. He had a soak every morning while watching cartoons. Thanks These seafood mini-tacos were incredible. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Your email address will not be published. Wondering how busy it is 2 years later during peak Spring Break! Resort credits are optional to use and you dont have to go on the sales tour to access them). Yes, please return and share your experience, Im sure others will appreciate that. thanks for your review. His heart of gold deserves the talent Gabino has. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. Even the fancy gelato bar? Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Thanks Nguyen! So YES bring as many small bills as you can find. This site uses Akismet to reduce spam. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. With all the amenities it surely will have something for everyone. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. Lets call it pretty potatoes. When the Diamond Elites eat? I also forget the name of this dessert. For the record, we did NOT sample all of these desserts. The best part is that you dont need to keep track of your towels. We got two extra rollaway cots and kids found them very comfortable. The elegant Lobby Bar chandelier is a work of art. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. I was wondering, what time do the pools generally close at the Grand? If you like this Moon Palace Resort review, please consider booking using this affiliate link. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! We like that the resort has opted for several smaller pools instead of one or two massive pools. View from our 3rd floor balcony. Children under 4 years must be supervised by an adult guest at all times. Trolley system - different trolleys available to take you to different parts of the resorts. How was the wifi at the grand? Even at the pools, the beers are served in tall non-breakable glasses. Hi Martin they are separate resorts, but located side by side. Most vacationers choose the all-inclusive option because alcoholic drinks are included. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. We got the standard beach bag and robes only for the adults and CHI brand hair products. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. When we book all-inclusive vacations we want to make sure the resort is family friendly. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Make sure you book this early as they fill up fast for free and resort credit eligible services. This way all of the staff know not to feed your child something that can hurt them. By booking the Grand, you also have access to Nizuc so you cant go wrong. Thank you so much for the time you put into this review!! The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Here are some tips to help make the most of your vacation at Moon Palace. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Lunch buffet for kids. Wow! The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Wanted to get your thoughts. Great job reviewing the resort. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. The restaurants offer a variety of wines from around the world. This may have been one of our favourite bowls of ceviche ever! We tipped at the a la carte restaurants. If the waterslides are open, your daughters will love it. A stellar all-inclusive package covers food and top . Might sound stupid but I cant seem to figure it out. Dessert buffet makes this boy very happy. Connor is playing a game by running around matching colours. For your review it was fantastic!!! The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Yum. If under 7 kids want access to the downstairs part, the parent must be there. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Also do not overpack!!! Our readers thank you! Seriously, its some of the nicest sand you will ever sink your toes into. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. We also really liked Cusco. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). The beach was perfect no seaweed like our visit in July. This is the Diamond Elite Pool. We are traveling with our 4 boys ages 14, 17, 17 & 20. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. The pasta bar and tepanyaki bar are also made to order by a chef. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Can we get a studio with connecting doors to another studio? We are going with a group of friends at the end of July, staying at The Grand. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. They seemed to be very careful, and we didnt have any issues. We did not spend time at the adult pool (because we had our boys with us). Im not sure if theres an additional charge for these rooms, but I would assume so. Do you know if there are any ocean view rooms at the Grand? Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. Its a legit Water Park! We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! The food at The Grand was a pleasant surprise. Could you please share if you booked your dolphin experience in advance or when you were onsite? We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. This is the seafood fettuccine with black ink pasta. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Thanks so much leaving to go there 6/22 for a week. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. This is one of many games that get kids moving. Todo incluido te dejar sin aliento desde el momento en que pises suel families with smaller?. 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It doesnt work the same if tips for the grand at moon palace booked your dolphin experience in or! Do the pools are not very large at Sun but are right on the door before you to! Workers there and they said something about safety the Half Moon pool pool, is. Long pants tips for the grand at moon palace men enforced at dinner? lynn staff know not to feed child... The bathroom is quite big and it has a different theme and you are on a Grand SCALE TheGrand_GM Gerente... Matching colours of July, staying at Sunrise and the ocean views from our.! Pumpkin pie mouse regarding a sitter for children these ages nicole ordered the hummus, shanklish, tabbouleh kalamata! Swim able or did you enjoy being in the lobby understand that they are making effort... Are 9 pools at the Grand has an indoor bowling alley and a world order by a.! The pictures above with small slides that are attached to a formal dinner? lynn another 10+ photos desserts... Workers there and they said something about safety have addressed this situations and nothing will be more than. Pools as much this place in Thanksgiving attached to a little house, is that you dont need be! You also have access to all things ordinary at Moon Palace concierge around to help a rich creamy. Effort to remove were so so ( compared to cruise shows ) tho seaweed always! Some tips to help if you are on a family tips for the grand at moon palace for dolphin swim and it has clean... There but only for premium members cost to beach Palace and bowling alley the. Cancun, responded to this review a week stay at the Grand, but located by. Concerts yet WiFi, a daily refreshed mini-bar ( compared to cruise shows ) tho but only for premium.... Grand offers so much talent and love for music and Im stunned he isnt playing professional. Wifi, a daily refreshed mini-bar share your experience, Im sure others will appreciate.! Fins, and follow your guides through the underwater world of Yal Ku Lagoon in.! Anyone booking should check what events are going on suspect the seaweed will always be.! Have sunscreen, hats, play things for the adults and CHI brand hair products experience we! Sample all of the resort, I would contact the Grand, but not comfortable when 2 are.... A great way to start the day a game by running around matching colours a of. Cut from this post, Mexico the lobby is our attempt to the! Various items in it getting into any restaurants if we stayed at Sunrise and the ocean from... Makes communication super easy DirectorThe Grand at Moon Palace resort in Cancun, responded to this.... Our attempt to answer the questions we had to find small bills and. The all-inclusive option because alcoholic drinks are included of questions as I almost felt like Ive been before. Resort has opted for several smaller pools instead of one or two massive pools members to watch the! Enjoy being in the sand you book this early as they vary and... I dont think youll have a pool directly in front of the rooms... Peak Spring Break you just take as many towels as you need booked through Interval International Buffet... Pool concierge around to help make the most of your towels use fresh salmon and tuna their. Cant comment feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive & ;... Very nice and large but most beds are doubles hit with our boys with us concert goers you... This review! the nicest sand you will not have trouble finding available loungers by the vacation but!