On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) By submitting this form I agree to the Terms of Service. I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. 10.0 miles away from Suburban Propane. I WILL NOT be paying $183 for NOTHING!! Now two weeks latter No Calls. DevaCurl Class Action Settlement of Class DevaCurl Haircare Class Action Lawsuit. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! I am being charged $5.00 per gallon. The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. We have to pay to have tank dug up in order to get rid of Suburban. The latest complaint Tank and Service was resolved on Oct 23, 2014. They have also had bad unqualified mechanics doing the work. I have 2 tanks. I know they will try to tack on any outlandish amounts they can think of, and fully expect retaliation from them. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. For changing to the local guy my intro price for 500 gallon will be 1.95 a gallon. Copyright 2023 Suburban Propane | All Rights Reserved. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. I was told by multiple employees that this would be resolved. Chicken Processor Class Action Settlement of Chicken Price Antitrust Class Action Lawsuit. I would love to get credit for the 30% of the tank of gas we did not use. Her reply to me well you will have to catch him before he fills up your tank. I wasnt asking for discounts or anything unreasonable. Grown to hate them after reading I am not the only one. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. Joanne, Desired outcome: VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. Desired outcome: estLng : estLng You tell me how to go through a 200# tank every three months!? Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. Thanks. In other words, I was being penalized and receiving additional charges (a.k.a. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. They said it would be three weeks to put a regulator in, not happy but okmy fault. I payed the the amount we owed monthly. home WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. So basically I am stuck. I told them the guy down the street charges 2.05 a gallon whats up with that. Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. For the first fill, I was changed @1.57/gallon. For more information on the Suburban Propane class action lawsuit, read the Suburban Propane class action complaint or visit the Suburban Propane Class Action Lawsuit website: If You Have Thoughts On The Suburban Propane Class Action Lawsuit, Share Your Class Action Comments Below. I have tried for 3 years to terminate service with this predatory company. I am having the same dilemma right now with Suburban propane. Please contact me on what will be do with the matter. Somewhat my fault for not reading contract thoroughly before signing. The lawsuit states that after the COVID-19 pandemic began and California was put under a state of emergency, residents of Siskiyou County, the northernmost region of the state, with a population of roughly 44,000, were besieged by unconscionably high bills from the defendant for the delivery of propane gas to their homes and businesses. fee, Which really made me angry. Oh and I will be filing a complaint with the Idaho Attorney general and will be pursuing others to maybe join in a class action. , Share Your Class Action Comments Below. Email and name was spelled wrong. DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. My biggest problem is getting them to take their tanks when I use up most the fuel, so I will no longer be held captive by Surburban propane. December 31, 2022 I was charged $ 10.339 a gallon. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. Greenlight Energy Class Action Settlement of Greenlight Energy Variable Rate Electricity Class Action Lawsuit. Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. I have so many complaints about this company i really do not know where to start . Truth - is there no propane; no help; going out of business? Propane is a versatile energy source that can be used []. The suit, brought by Cozen O'Connor, brings subrogation claims on . Save my name, email, and website in this browser for the next time I comment. It provides propane to over 750,000 customers in over 30 states and 300 locations. According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. This browser does not support PDFs. Doubt that will happen. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. now the say that i have to have that one removed before i can switch companies. I have emailed corporate 5 times and the PR twice. type : 'post', Suburban Propane has been ripping me off! Most likely people are getting tired of them constantly refilling their tanks when it is not necessary. This will surely increase the credibility of your complaint. What a joke this company is. So we decided to cancel with them and go with a different company. Rosenthal Fair Debt Collections Practices Act. Thank you, Desired outcome: I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. Philips CPAP, BiPAP & Ventilator Class Action Lawsuit Complaint Filed Over Alleged Polyester-Based Polyurethane PE-PUR Foam Safety Hazards of Recalled Breathing Machines. My name is John Foley I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. Desired outcome: About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . Mary - that depends. }, estLng = parseFloat(getCookie("estLng")); We maintain ownership and responsibility for the tank(s) at our customers property. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. He did this for everyhome he built in subdivision. This is totally unacceptable and unprofessional. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. Years serving our customers and their communities. You all are great. How do they rate your propane gallon costs? Copyright 2023 Suburban Propane | All Rights Reserved. At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. Privacy Policy. Per the suit, Suburban Propane has not made any effort, including by issuing documents or testing meters, to substantiate the high bills it sends customers. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. If You Have Thoughts On The Suburban Propane. I had used Suburban for over 10 years. Seriously if I could give them zero stars I would. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. } In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. They were making many more deliveries at times I did not plan for. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. data : { A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. It is not a rental. of propane! Net loss for the third quarter of fiscal . I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. I am also charged a "minimum" delivery. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. i was filled up both times and was stuck paying the difference . When I called, they just said it takes time from New Jersey to get there. Find out now that is not their policy and if I switch they will come and dig up the tank. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. Jan 28 my 50 gallon propane tank went empty. I suggest others do the same! She told me $381. Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. two years suburban said my underground tank was unuseable because the gauge was leaking. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. . In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. Remove tanks and reimbursement for left over gas. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. Please contact me on What will be do with the matter paying 183... If i switch they will come and dig up the tank, they just said it be! Do with the matter 10.339 suburban propane lawsuit gallon a versatile Energy source that can be used [ ] the.! 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