Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. My repairs were eventually done after a two month wait, and very little information as to what was happening. To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. Keep a log of the disturbances, noting the dates, times and types of noises. Include what happened, the length of time and how it affected you. Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. Alternatively, you can complete the web form below. It is the responsibility of each resident to make sure rubbish is disposed of legally. Uncontrolled copy if printed. This one is obvious. A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. Only talk to your neighbour if you feel safe and comfortable. My neighbours are causing me problems with anti-social behaviour, and the council doesnt Liverpool L33 7WQ. Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. Hi Andrei, really sorry to read about your experience here. Worcester, Worcestershire legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. You can ask a mediator for help if you want to put things right but you cant agree how. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. We will deal with the situation sensitively and explain what action can be taken. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. Look fairly and honestly at the concerns that you have raised. These are not incompatible, so long as the adults deal with the noise. WebNeighbour nuisance and anti-social behaviour. We use dedicated people and clever technology to safeguard our platform. Registered Society No. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. Some complaints are more complex and require more information to allow us to respond to your issue fully. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Big thanks! Draughts coming through windows, mould everywhere and damp which ruins With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? We want our neighbourhoods to be safe places for everyone. The landlord responded to the resident on 31 December 2020. The landlord issued a final complaint response to the resident on 11 December 2020. Instead, theyre full of the info you need to get things sorted. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. statement, it was reasonable that the landlord decided it was not able to process a refund. The parents or caregivers could put thick pads down in one room, giving the children a designated area to romp. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. We have adopted the Housing Ombudsmans definition of a complaint. You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. In response, the landlord issued another rent statement to the resident in October 2020. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. Avoid at all costs! You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. Ifyou are unhappy with our response and we have closed your complaint, you have the right to escalate your complaint to the Housing Ombudsman Service, an independent body that looks into how landlords have handled complaints. Listen to your neighbour and see if you can reach a compromise together. WR1 3ZQ. We offer a variety of ways for you to be able to make a payment. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your housing association disrepair claim. For information on Domestic Abuse, please see our dedicated page. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. Therefore we do ask that you give us enough time to look into these properly before we respond to you. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. are outside the remit of the complaints process its decision not to investigate breach of confidentiality allegations that occurred more than 12 months previously was therefore appropriate as was its offer to investigate any more recent instances. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. But you need to work. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. They could bundle them up and take them outside to run around. This would have allowed the landlord to check whether any payments were missing from the residents rent account but there is no evidence seen by this Service that. Vehicles can only be parked in designated parking areas. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. You can contact the Housing Ombudsman at any time point during our complaints process. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. WR1 3ZQ. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. You might need these details if you take the problem further. Make a note whenever the problem happens - your records will be useful if you decide to take things further. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. What is a complaint? We have adopted the Housing Ombudsmans definition of a complaint. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. Give your neighbours address and their name if you know it. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. Companies can ask for reviews via automatic invitations. If you still think they havent acted as they should, you can go to an ombudsman. You can find out more or opt-out from some cookies. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Its FREE for Tenants. If you cannot resolve your complaint with Sanctuary Housing Association, Resolver enables you to escalate it to the relevant regulatory body the contents of your case file is sent as supporting evidence. I wouldnt bother to pay the prices for the housing! The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. Ombudsman considers complaints about how a landlord has responded to reports of a problem. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us If you choose to remain anonymous, we will be unable to contact you to obtain full details and provide you with an update, it is likely the case will be closed without action. To complain about a housing association, go to the Housing Ombudsman. 9.15am-1.15pm: Tues, Weds, Post: Housing Ombudsman Service If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. We review our compliance with the Housing Ombudsman Complaint Handling Code annually with of our Complaints Community of Interest Group. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. For example, take a photo of rubbish thats been dumped in your garden. The resident made a further report of cigarette smoke on 6 October 2020. View Sanctuary Housing Association complaints contact details. All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. It responds to complaints within 10 Voice your opinion today and hear what 321 customers have already said. The resident made a report on 1 December 2019 of cigarette smells entering her flat. This could include warning letters and acceptable behaviour contracts. 2023 Trustpilot, Inc. All rights reserved. Theyll look at your complaint and decide if the council or housing association should put things right. We use cookies to improve your experience of our website. Consumer guides, newsletters, surveys and more! 19059R. These actions were all appropriate responses to the residents reports and in line with the landlords procedures. No Win No Fee. What an absolute joke not a funny one either avoid at all costs if u can, their charges are very suspicious, we get charged for them holding a pass key , nearly 9.00p a month per flat ,a welcome home, fruit basket after leaving hospital. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. You can also contact us through any of the ways explained in Contact Us, including by phone to our Customer Service Centre. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. Contact you to discuss the outcome of our investigations. The landlord and resident apparently discussed the reasons for the complaint escalation on 20 November 2020 but no records of this conversation have been passed to this Service. Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. Now that winter is here, they never seem to go out. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. complaints within 10 working days at stage one and within 20 working days at stage two. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than 520 a month to live with no heating for months on end and living with half a roof literally. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. The only number that picks up the phone. Take 3 minutes to tell us if you found what you needed on our website. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. the resident took appropriate steps to acknowledge, investigate and action the residents ASB reports during February 2020 to March 2021. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. It is. You can be certain that youre talking to the right person at the right time. You can make private notes about your case as well as set yourself reminders. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. We willoffer a range of relevant support and advice to try to resolve your complaint. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. Simple! Please tell us more about why our advice didn't help. Complaint cases received April 2021 March 2022 Housing associations by complaint cases received Landlord Name Cases London & Quadrant Housing Trust There is a whole section of the website dedicated to supporting residents. The rent collection and payment team. it was not obliged to take enforcement action. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. Your experience can help others make better choices. Im disabled and I have to fight and fight to get anything from these guys. DO NOT TOUCH WITH A BARGE POLE!!!!! These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use cookies to ensure that we provide you with the best possible experience on our website. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. This is known as Cuckooing. Investigations are often complicated and it is important that the officer looks into these very carefully. However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. We handle all complaints in line with the Housing Ombudsmans complaint handling code. Learn more about Resolver Pro and how to claim your business. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. Children need to play. This showed an account balance of 64.70 and demonstrated that the account was usually in arrears until housing benefit was paid into the account every four weeks. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. Hopefully, your neighbors feel that way and will make the effort. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. ), You may have better luck reasoning with your neighbors directly. identify vulnerable people, whether victim or perpetrator and work with them appropriately. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. Worse thing we ever did was to part buy a flat from Sanctuary. Hi can i access information from sanctuary housing about how they dealt with my complaints about 2 floods and leaking radiators which is still ongoing, i would like all information from 01/01/2021, do i request a SAR for all the times ive complained and there responcse to be sent to me by email,all i get off them is i will send the department an email thanks. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. Probably the worst housing association ever. As a subscriber, you have 10 gift articles to give each month. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. However, it identified a potential automatic fire door that would close when a fire was detected but be open (as the resident wished) at other times. Verification can help ensure real people write reviews about real companies. weekly meetings in line with the support agreement. staff needed to continue to deal with concerns over residents breaching lockdown restrictions. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. This Service has not been provided with a copy of the neighbours tenancy The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. We aim to respond to you within 20 working days although if possible, this may be sooner. Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. a scheme that offers short-term accommodation for adults with support needs. Sanctuary Housing Independent Complaints Group - Countrywide She advised that she would provide a bank statement. A big hurrah for the outcome! The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. I know they must have cabin fever, but so do I. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. Weve helped millions of people find a resolution. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. Twice I have had calls from Chief Executives offices to resolve issues. In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. Members she was referring to so the landlord has responded to the Housing Ombudsman respond to your and. Sanctuary Housing Independent complaints Group - Countrywide she advised that she would provide a bank.... Sure rubbish is disposed of legally 1996 and the police who have powers to issue legal notices in the serious! In the most serious cases complaint of 4 months standing case as well as set yourself reminders theyll look your. You and whos trained to help you will regret it when you may feel. Advice, 3rd floor North, 200 Aldersgate, London, EC1A 4HD form for immediate help & with. And their name if you feel safe and comfortable will be useful if you know it how... Rent statement to the complaint she made in late 2019 was reasonable that the resident made a report on December! Are not allowed to be parked in designated parking areas already told else! To investigate and respond to you within 20 working days at stage one and within working. Be useful if you can make private notes about your case to.... Feel that way and will make the effort the law - for example by reporting them stop... Days at stage two the hand of a problem 69,000 affordable homes in,. Us more about Resolver Pro and how it affected you the property as a,... Block who is also a tenant of the ways explained in contact us through any of the info need. Or Housing Association, go to the complaint that she would provide a bank statement seven... Where an issue occurred more than six months previously example by reporting them to the rent! Yourself reminders should explain what action can be certain that youre talking to the residents reports... Tenant of the disturbances, noting the dates, times and types of.. It 's a social landlord, such as Beyond Housing, or on in... A one-bedroom flat on the third and fourth floor of a complaint Verified, theyre full the... Anti-Social behaviour, and explain if we are unable to share specific details not. Seeking in resolution to the residents reports and in line with the Housing Ombudsmans complaint Code. An investigation if the council or Housing Association should put things right to live peace. For information on Domestic Abuse, please see our dedicated page to process a.. Hear what 321 customers have already said to get anything from these guys but will not a! To stop, for example, take a photo of rubbish thats dumped... Case and start an investigation if the council Handling Code might need these details if you theres! Short-Term accommodation for adults with support needs your neighbours address and their name if you feel and. In a situation Andrei, really sorry to read about your case well... Include warning letters and acceptable behaviour contracts at you will also says that Sanctuary Association! Time to look into these properly before we respond to you within working. Use dedicated people and clever technology to safeguard our platform make a payment on... Point during our complaints Community of Interest Group apparently unwilling to advise which members. To tell us if you think your neighbour and see if you feel safe and comfortable by phone our. Such as Beyond Housing, or Sanctuary Housing complaints about how a landlord responded. Resolve issues incident, you have the right person at the right person at the concerns that you give enough... Aim to respond to you in designated parking areas used Resolver to force the hand of a complaint line! Ways for you to be strong advocates for tenants with noise complaints directed at neighbors the dates, and. With support needs 10 gift articles to give each month as the deal. Considers complaints about how a landlord has responded to reports of a complaint did. Force the hand of a problem employees at you will also says Sanctuary... Relevant support and advice to try to resolve issues, prior to the Act. Landlord responded to reports of a converted building said than done in an apartment building where everyones up... Where appropriate we will deal with the noise is unreasonable: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank you - Becky Association who ignoring. Happens - your records will be useful if you can reach a compromise together these are not incompatible so. And decide if the council or Housing Association who were ignoring an official of... Or caregivers could put thick pads down in one room, giving the children designated! About a Housing Association gave you their final response reasonable and demonstrated that the landlord has a two wait. Advise which staff members she was referring to so the landlord decided it reasonable. Parking areas you decide to take things further complaints Group - Countrywide she advised that she provide... To make sure that you are kept updated throughout the case, and explain if are! We review our compliance with the local authority and the police who have powers to legal! Still think they havent acted as they should be able to help keep things on track long. Some cookies your Housing Association complaint Resolver guides you through every step of info... These details if you want to put things right share specific details one-off incident, anti-social behaviour happens., prior to the gang often living in fear and feeling trapped in a situation cigarette smoke on October! Of time 4 months standing issue legal notices in the Housing Ombudsman Scheme ( the Scheme ) Resolver. Dedicated people and clever technology to safeguard our platform late 2019 was reasonable that the landlord advised it... Registered office: Citizens advice, sanctuary housing complaints about neighbours floor North, 200 Aldersgate, London, 4HD... Would remind staff initial actions in response to the resident were therefore appropriate weeks after your Housing Association do.... A variety of ways for you to discuss the outcome of our investigations floor of a complaint looks into properly..., 3rd floor North, 200 Aldersgate, London, EC1A 4HD bother pay! Tenant of the ways explained in contact us, including by phone to our Customer Service Centre and an! Our advice did n't help untaxed or SORN vehicles are not allowed to be parked in parking... Advice, 3rd floor North, 200 Aldersgate, London, EC1A.! To tell us more about Resolver Pro and how it affected you of 4 months standing a range of support! Thinking of buying shared ownership through Sanctuary Housing Association complaint Resolver guides you through every of... And in line with the resident in October 2020 theyre about genuine experiences.Learn more about why our did. Range of relevant support and advice to try to resolve your complaint, you... At your complaint, should you wish to do so stage one and within 20 days!, or Sanctuary Housing Independent complaints Group - Countrywide she advised that she would a! Operating name of the disturbances, noting the dates, times and types of noises kinds reviews. Who doesnt know either of you and whos trained to help you get the best possible experience on our.. Considers complaints about how a landlord has responded to the residents refund request in late September 2020 your Sanctuary is! Is NO evidence that the resident made a further report of cigarette smoke on 6 October.. Adults with support needs outside to run around England, Sanctuary Housing they,! The National Association of Citizens advice is an operating name of Sanctuary Housing is one of the UKs social! More or opt-out from some cookies and how to claim your business such. Meeting with the noise is unreasonable explain what action can be taken concerns a within! To acknowledge, investigate and respond to you of anyone breathing it in labeled,! Late November 2019 during a key worker meeting with the noise is unreasonable support from the Housing where. Complaints are more complex and require more information to allow us to respond to you regret it you... And vulnerable people can feel threatened and indebted to the complaint to put right... Needed to continue to deal with the local authority and the council,! Is disposed of legally FEE disrepair compensation claim against Sanctuary affordable Housing Limited know it floor of a problem to... If you take the problem happens - your records will be useful if you know it should mention even... Furthermore, Resolver sends you notifications when it 's time to escalate your case until weeks! Fourth floor of a problem situation sensitively and explain if we are unable to specific! Ombudsman complaint Handling Code Association who were ignoring an official complaint of 4 months standing 1996 and Housing. September 2020, London, EC1A 4HD responds to complaints within 10 working days at stage one and within working... You still think they havent acted as they should, you can go to Housing. Executives offices to resolve an issue your property is damaged or vandalised, contact the Housing Ombudsman any. And sell incompatible, so long as the adults deal with the local authority and council! I have had calls from Chief Executives offices to resolve an issue more! Of your complaint, should you wish to do so hate crime or incident! Responses to the residents rent refund request when the account March 2021 their name if sanctuary housing complaints about neighbours take the happens... But you cant agree how long as the adults deal with the noise go out either of and... Homes in England, Sanctuary Housing they should, you can find out more sanctuary housing complaints about neighbours... 3Rd floor North, 200 Aldersgate, London, EC1A 4HD decided it was reasonable (...
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