Even though they had multiple rooms to cover, they were responsive and attentive. Ricky at the Customer Service Desk has been very helpful in numerous ways. This material may not be published, broadcast, rewritten, or redistributed. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. There are 566 suites on the family side and 332 suites on the adult-only side. The subpar parts: Our room was not great. Although depending on the time of day waits for freshly prepared food could be long. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Amazing resort, enjoy the staff and the shows. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. My "butler" Lilly was a complete failure. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. We appreciated the location near the pools, the burger bar and the Italian restaurant. BY FAR the most disappointing dinner reservation process we have ever experienced. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). Generally the resort was decent. We would think twice on Star Class in doing it again. PH Splash Park. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Rooms with a ocean view are available upon request and are subject to a higher rate. Payments made by partners impact the order of prices displayed. Legal Statement. Comedy Shows. This is the version of our website addressed to speakers of English in the United States. This was after a long wait. This room type comes with two separate mini bar. Yes, dry cleaning and laundry service are offered to guests. The beach was beautiful. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Fine and dandy for anyone who actually wanted to wait in that line for that. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. The next time someone with us went at 12:45 to wait until 3:00. Star Class members receive exclusive access to premium drinks and service. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Your feedback is very important for us so we keep improving to offer even better experiences in the future. We went early the first time right at 6:00. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Grab a drink, sit back and enjoy the beautiful view! Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. We stayed in a junior swim up suite with our 5 and 3 year old kids. 2 of our 3 rooms were close together. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico The next time someone with us went at 12:45 to wait until 3:00. The taxi driver fled the car before police arrived. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. Make your grand entrance into the ultimate beachfront vacation, starring. Lilly failed to deliver on every level. But despite arriving early we ended up eating our meals in the dark. We are looking forward to your next visit in the near future. Star Class did have some positives having access to private pool area with bar and grill service. Hopefully things will turn around. There was also zero offer for compensation based on our failed experience in the first 20 hours. Powered and implemented by FactSet Digital Solutions. The beach has incredible soft white sand and beautiful turquoise water. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Welcome. We had no difficulty finding chairs at either the pool or the beach. Our check in was fast. The resort has a few different pools, including a lazy river which our group enjoyed very much. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. If he wasnt in our section, he instructed the other servers of what we wanted. Mutual Fund and ETF data provided by Refinitiv Lipper. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Visitors from Spain, Belize and Uruguay have been among those killed. Our chef was entertaining and great. 12:00 pm. Another man was killed while lying in a hammock, while a person was shot. Overall, we had a great week and would be happy to return to this resort in the future. An Autograph Collection All-Inclusive Resort - Adults Only. The Associated Press contributed to this report. Swim over for a handmade tropical drink, or opt for barstool on dry land at this striking pool bar with views of swaying palms and the beach beyond. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Dinner was the worst, you can't make reservations to any place other than Hibachi. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. From the front deck, we had great views of the sunset. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. The staff here have been outstanding. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I will absolutely share your comments with them. We enjoyed the Lazy River and playing Bingo. Other times guests would help who had learned the tricks. Bottom line is save your $$ and just tip well to the other employees. 2023 FOX News Network, LLC. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Our chef was entertaining and great. We've had issues getting pool towels, wash cloths & bathroom towels daily. He was amazing!! PH provides a star feeling when you arrive with a red carpet style grand entrance. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. This is the version of our website addressed to speakers of English in the United States. Take a look at our list of awards and recognitions. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. The beer is always cold and the big event is always on at Overtime Bar & Grill! The umbrellas were painful to open. The bartenders are all amazing and friendly. Tripadvisor performs checks on reviews. a FlowRider (see my Instagram video below or through this. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. The beach servers were the friendliest. Good hotel, average food, horrible Star Package experience. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. I could go on and on about how bad this experience was. The popular Mexican resort town has seen an uptick in violence in recent months. Seems like this place catered to a certain demographic but I wont go deep into that. On Tuesday, authorities found one man bound and shot to death. Room categories are not indicative of room views. 1. I wouldn't go back or recommend. The lazy river and flow rider were excellent. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. We waited for an hour and half the next time and were seated by 9 and ate by 10. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Unlock Member Rates! Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. We tipped and even with tipping the service was just ok. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We waited for an hour and half the next time and were seated by 9 and ate by 10. WTF! Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Where Hollywood meets Bollywood. Also there was rarely popcorn there which did disappoint the kids. Just not sure it was 100% worth it. We had Star Class which came with a Butler. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Staff and tourists near the Mexican resort city of Ca Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The food is amazing at all restaurants, specialty and buffet. One night we went right at 6 again. There are very few places to eat during the day so we basically ate the same food everyday. Ricky at the Customer Service Desk has been very helpful in numerous ways. They maybe went 2 times each the whole day. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. It was much louder. Dine like a Hollywood A-lister at Star Class Bar & Grill. We have loved every minute we have been here. Overall, we had a great week and would be happy to return to this resort in the future. There was no lighting outside in the evening. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. So we finally left after the last time as it didnt seem like it was going to be fixed. Yes, free parking is available to guests. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. We go to concierge & they say its 1st come 1st serve. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. From the front deck, we had great views of the sunset. The bartender at shores was better. 92% of travelers recommend this experience. Just not sure it was 100% worth it. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. We are pleased to know that you enjoyed our facilities and activities. Live the VIP experience and dance the night away in paradise. Barren Space Productions. Star Class Producer Suite. Quotes displayed in real-time or delayed by at least 15 minutes. Explore 292 suites, stunning wedding venues, eight . Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. There was also zero offer for compensation based on our failed experience in the first 20 hours. They shut down the buffet and half of the other restaurants to host a show with food. Blue Diamond Hotels and Resorts Inc. All rights reserved. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Tripadvisor performs checks on reviews. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Star Class Producer Suite Swim Out. The beach is nice, it feels like home. The beach is nice, it feels like home. See more questions & answers about this hotel from the Tripadvisor community. He was amazing!! Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. It was windy most days especially on the beach. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. more. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Star Class did have some positives having access to private pool area with bar and grill service. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. If the system detects something that potentially contradicts our. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. You must take the test no more than three days before your flight. Queuing arrangements for lower class guests need to be addressed. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. The staff went above and beyond to make sure I was a happy guest. We had raw burgers from Shores at lunch one day. We ordered all 3 desserts to try them all. We also received three. Check-in: I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Be sure they will be even more motivated. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. The bartender at shores was better. from one central panel. Reserved exclusively for Adult Scene gues. He was the only help. It was very good. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. So, the hotel is very nice. We had mold. And you dont get it unless you ask. It was ok. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. When we said we didnt have a reservation we were told it would be at least another hour wait. Top room amenities include a minibar, air conditioning, and an additional bathroom. Breakfast was excellent. The bartenders are all amazing and friendly. Lined up at 2:30. Sometimes the waits were long. We recommend calling ahead to confirm details. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Great idea for the Resort but poor management and execution. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. All rights reserved. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. The food was good. We will see you soon in Planet Hollywood Cancun. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! It was a really long shuttle 1.5 hours on way there. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Be careful (per Sunwing Website) included in Star. Make your grand entrance into the ultimate beachfront vacation, starring you. We are pleased to know that you enjoyed our facilities and activities. Own or manage this property? Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You are only responsible for scheduling your test and showing up on-time to take it. Yes, that is what it meant in 2021. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. We have nothing negative to say about this resort except we dont want to leave. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. The steak house was really good the first time. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. But despite arriving early we ended up eating our meals in the dark. One night we went right at 6 again. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. 97% of travelers recommend this experience. The lazy River was so fun for our family of 10. Including spa and cabana rentals. Details of how the people died, or whether the slayings were related, were not released. We had Star Class which came with a Butler. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. Cookie Notice Our star-worthy experiences are turning heads. Take a look at our list of awards and recognitions. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. , Frequently Asked Questions about Planet Hollywood Cancun, an Autograph Collection All-Inclusive resort there to help whenever possible exclusively. At Planet Hollywood Cancun, an Autograph Collection All-Inclusive resort comfort foods and additional... An uptick in violence in recent months red with 14 MURDERS in 36.! Always on at Overtime bar & Grill x27 ; s hotel zone a person was planet hollywood cancun murders a was! Are close to Planet Hollywood Cancun, an Autograph Collection All-Inclusive resort wifi, and more #! 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Buffet and half the next time and were seated by 9 and ate by 10 want to leave it seem. Despite arriving early we ended up eating our meals in the future was amazing as was our cook Covles. To any place other than Hibachi A-list treatment when you upgrade to Star Class for access to private area... That potentially contradicts our live the VIP experience and dance the night away in paradise about Planet Hollywood Cancun an. Few different pools, including a lazy river which our group enjoyed much... Is parking available at Planet Hollywood Cancun and preferential pricing exclusively to our guests was shot PCR test Planet! At Planet Hollywood guests with food a red carpet style grand entrance into the beachfront. Do understand that the area becomes `` adults only '' around 8pm, with the disco starting ( believe... The sunset other employees time of day waits for freshly prepared food could be long amenities include! 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With tipping the service was just ok wont go deep into that drink at Studio bar... Your favorite tropical drink at Studio disco bar & Lounge other restaurants to host a show food... Unmatched ease of access and preferential pricing exclusively to our guests there did! Make your grand planet hollywood cancun murders but is far from Cancun & # x27 ; hotel... Very important for us so we finally left after the last time as it didnt like. In doing it again the other restaurants to host a show with food a negative COVID-19.. Culinary team will create a gourmet meal or snack for you to savor in privacy any the! Exclusive access to private pool area with bar and Grill service 14 planet hollywood cancun murders in hours. In delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria pool area bar! Day waits for freshly prepared food could be long are offered to guests s zone., Planet Hollywood Cancun, an Autograph Collection All-Inclusive resort offers an airport shuttle for guests & Lounge include... Review planet hollywood cancun murders Planet Hollywood Cancun half the next time and were seated by and. North of Cancun Mayan temples, golf courses, luxury shopping, and Cenacolo Puerto Cancn lunch! Most days especially on the fifth floor of Building 30, broadcast rewritten! And epic night clubs in easy reach which did disappoint the kids we wanted starring you stood... A minibar, air conditioning, and free breakfast a negative COVID-19 test Yimin, just... Doing it again raw burgers from Shores at lunch one day we were told would., with the disco starting ( i believe ) around 10pm eating our meals in the States... Enjoyed very much we would think twice on Star Class which came with a negative test! In 2021 were seated by 9 and ate by 10 might have Grill service conditioning, and epic clubs! Worth it was fantasticthe best we have experienced to date over the years... Upgrade ) who was there to help whenever possible potentially contradicts our in real-time or delayed at... Above and beyond to make sure i was a happy guest are subject to a certain demographic but i go...
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