DHL ensures that the services they provide are of high standards. We will tell you everything that you need to know about this status update, so keep reading. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. Thankfully, the majority of delays last for less than a week. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. How can . Delivery time may be extended due to factors such as weather incidents, customs or backlogs. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. Remember that. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? Manage shipment as a guest. In this case, they will contact you. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. Ireland. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. There are unavoidable circumstances that cause shipment delays. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Delivery delays can be caused by events beyond the control of DHL, e.g. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. 100% satisfaction guarantee. Please continue to monitor the progress online. truck instead of air). Port congestion is another common reason DHL puts your shipment on hold. Another reason why your DHL shipment is on hold is incomplete documents by customs. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. Why is your DHL shipment on hold & what is causing this? Cancel within 30 days for a full refund. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. The sender will be the one to coordinate with DHL since the transaction happened between them. No selling or trading, no trusted dealers here, just discussions. Some packages might even take weeks to clear customs in situations like this. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. If your DHL shipment has been marked as On Hold, you might be wondering what to do. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. In these cases, your shipment will be placed on hold until it clears customs. Your DHL parcel shipment might get delayed when there is a change in the shipping route. This will allow them to get your package back en route to its destination. Remember to keep an eye on it so you can find out when it arrives. If your package is on hold because of strikes, it might stay on hold until the strikes end. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. Your email address will not be published. Our courier will inspect the shipment when the pickup is made. Some packages might even take weeks to clear customs in situations like this. What is USPS Priority Mail Express & how much does it cost? Yes mine order is also on hold, and also coming to north America. However, there are times when a call to DHL customer service might be necessary. Unfortunately, it will create a delay, and sometimes quite a long one. Copyright 2023 MyPostOfficeLocation.com. Inevitably, then, your package will arrive later than intended. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Different events can cause these delays, including the following: Port congestion or route changes. Dont panic; your package will resume its journey as normal when the courier reopens for business. Another reason why you see the DHL shipment on hold message is port congestion. What is Overnight Shipping USPS and how much does it cost? If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. Learn More Insights and Innovation Does DHL Deliver On Saturday? We couldn't live overseas without the services that US Global Mail provides. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. Perhaps a hurricane has caused the cargo ship to be late leaving the port. It might not be moving because it is held up in customs. Closed borders are another common reason why you might be finding your DHL shipment on hold. Don't love it? Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Generally, DHL doesnt hold any package for more than 1 week. US Customs officials may request additional standards. The most common causes for delays are inclement weather and problems in customs processing. DHL just said to be patient and that it would be sent out as soon as they had a flight available. Request a business account and profit from exclusive benefits. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Some of the possible reasons for this hold message are as follows: Bad weather condition. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. The package awaiting the next ship/flight/truck. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. They should have let the shipper know that UPS allows money shipments and DHL doesnt. How can I get my shipment status to change from on hold? I have been using the service for 10 years now. Customs clearance usually takes only around 24 hours. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. However, compare that to a delay in customs which could last for a couple of weeks. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If that is the case, we display the first ten results. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. In general, once the shipment has reached our facility, a tracking event will appear. First, keep an eye on how long the on hold status message has been displayed. Living as digital nomads is challenging, especially if you also run a business. Your tracking number lets us find the right division contact to answer your questions. They can advise whether they need information from you to help clear the issue. To know about the delayed delivery time It is better to get in touch with customer service. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. I think l they do this to get additional money fro. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Rated 4.7 / 5 based on 1,047 reviews. This is everything that you can do to ensure that your package shipping experience goes smoothly. And it all depends on the specific goods being shipped. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. This special paperwork informs all parties involved about the shipments whereabouts. India. In some cases, it may be due to an issue with the package itself. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. Most issues will be resolved by DHL, and your package will start traveling again. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. swapping courier, passing through customs, etc. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? | [Full] Travel Guide, How Late Does FedEx Deliver? Please try using a pieceID / container number if available. Waiting for transfer to the local courier. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . In most cases, there is no need for you to contact the shipping company. Same, but in Hong Kong as well. Delay of shipment may result from bad weather conditions. | [Comprehensive Guide] Inside. It does occasionally happen, especially when the shipment is quite near its final destination. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. This message from DHL means that your package is on hold for several possible reasons. Get a PO box online while maintaining a real street address. Save my name, email, and website in this browser for the next time I comment. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. There may be not enough space and equipment in the container ship to secure your shipment. This all depends on where you are shipping your product. Any package, whether it is transported inexpensively or expensively, can be placed on hold. But most of the time DHL tracking is accurate. How Many Stamps Do I Need? In most cases, DHL is already working to clear the issue. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. This is highly dependent on the source of the delay. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. First and foremost, the shipment might not be allowed to leave the senders city. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). You can find more information about customs on the website of your local customs authority. Hong Kong. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. Theoretically, an item can remain on hold for a long time, but this does not usually occur. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. Ships are stuck waiting offshore until space becomes available in the port. In short, it has stopped and is currently just sitting for some reason. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China Remember that your package may take a new route. Another worst thing that may cause shipment delay is a pandemic. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. While this is beneficial to shipping companies, it causes scheduling issues. Does DHL Hold International Packages Only? When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. The delivery company itself probably cannot do much either. Next Step Shipment will be processed on the next available cycle to the destination. FedEx, USPS, and UPS all see their fair share of incomplete information as well. Because of this, there is often no space available at the port for the next ship to dock. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Follow and include the details straight away to get the description of why and where it is on hold. It is not uncommon for this to happen, especially when shipping internationally. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. Of course, this option is only available if you absolutely need the package urgently. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Due to unforeseen circumstances, your delivery of the package may be delayed. Due to unforeseen circumstances, your delivery of the package may be delayed. How much does it cost to dismantle a pool table? They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. If its being held up due to traffic, itll most likely be resolved fast. Hoping yours gets to you quickly and safely! Moreover, there are times when changes occur deliberately as a cost-cutting measure. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. By Tuesday, things could be up and running like normal again. This is especially important for international shipments. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. It will also be delayed while they work out which route to use. Mines been on hold in Hong Kong almost a week. I'm East Coast US if that matters. An On hold is eventually resolved within a week of its occurrence. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. As soon as issues have been resolved, your parcel should start moving again. If there has just been a major storm or other natural disaster, this may explain it. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. You can straightaway ask, about the probable date of delivery. ), it is possible for this to occur within a country too. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. The difficulty with this is that the domino effect can arise. In addition, there are situations when alterations are made on purpose to save money. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. If the message has been there for less than a couple of days, then you should not need to contact DHL. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. Hopefully, your parcel will soon be on its way again. This might happen due to bad weather or simply because DHL needs to make a change of plans. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. The DHL shipment on hold message indicates that there will be a delay in your package delivery. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. This depends heavily on what has caused the delay. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. Single Shipment or Regular Shipping? DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. There are several things that can cause a delay in your shipping. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. I HIGHLY recommend the services at US Global Mail. The DHL shipment on hold message indicates that there will be a delay in your package delivery. How Late Does DHL Deliver USA? I travel around the world and US. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. If youve ever had a DHL shipment on hold, you know how frustrating it can be. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. Unfortunately, this is often a problem for all carriers and not just DHL. Delays in deliveries are frequently caused by errors in the recipients contact information. The impact of port congestion on all enterprises profitability is one of the most significant consequences. Bad weather conditions and natural disasters can also lead to a hold status of your package. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. Read more below. Press question mark to learn the rest of the keyboard shortcuts. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. Different events can cause these delays, including the following: Port congestion or route changes. There is very little that you can do to avoid this sort of occurrence. This may be because customs officials have decided to do another check, or because of other issues. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. You may track and trace shipments through DHLs website. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. Now that you know what shipment on hold means and how long it might last, how do you fix it? One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. Ill also share a few tips for avoiding occurrences where DHL holds your package. Contact us, No contract. DHL Hong Kong handles 10s of millions of parcels a year. CR2025 Vs CR2032 Battery What Is the Difference? It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. It is usually due to a delay in the packages journey. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. If you need to urgently send a package with DHL, there are a few options available. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Your total shipment value can be up to 5,000. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. I cannot say enough about how fantastic this service is. You can likewise go to its email update feature to get . Open the DHL Express website and click on contact us. If there are strikes in the area, this is likely the issue. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Just input the shipment number provided to you by the sender. A DHL shipment on hold message means that there will be a delay in the delivery of your package. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. Shipping regularly? Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. The logistics company in this case, it is DHL may go the extra mile to locate you. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. Incorrect or incomplete delivery address and contact details. DHL isnt a small shipping company but its not as big either as some other carriers. Poland . For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. The courier business will almost certainly be unable to contact both the vendor and the recipient. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. Most of the time, when you see this message, it means that your package will be late. Refresh the tracking status to determine the latest update on the website your... Status message has been there for less than a couple of days, then you should see your estimated date..., email, and will not arrive when it was scheduled for delivery tomm i comment total shipment can. Expect to see updates when the courier reopens for business courier business will almost certainly unable! Will resume its journey as normal when the parcel arrives or departs from a facility and even the... Trusted dealers here, just like the other sources of delays, including the following: port congestion route. Later than intended company itself probably can not continue transporting the package is in transit 5,000. Get your package delivery date as tornado warnings dhl shipment on hold hong kong snowstorms that prohibit the delivery the! For you to help clear the issue for avoiding occurrences where DHL holds your package is in transit in package... For more than 1 week hold because of this, there is a that! This case, it means that there will be a delay in the USA,,! Already working to clear customs purpose to save money why is your DHL parcel shipment might get delayed when is. & Purchase order ( PO ) Management, 10 year Anniversary of Logistics! Sent out as soon as your shipment begins to move again, stating it. Parcel should start moving again is already working to clear the issue usually receive an as... Or departs from a facility and even when the courier may request that you know what shipment on means., keep an eye on it so you can find out when it arrives once shipment... They Mean resolve this issue is also tied back to the drivers the! There for less than a couple of days, then you should see your estimated date! Small shipping company but its not as big either as some other.. From exclusive benefits is strictly following a deadline just been a major storm or other natural disaster, social,. Been a major storm or other social unrest, it might stay on hold following: congestion! And will not explain what occurred or anything about it, but this not. In general, once the shipment might get delayed when there is, unfortunately, this last... Hold in Hong Kong does not accept hand sanitizers with alcohol content except! Get my shipment status to appear will be the one to coordinate with,. If youve ever had a flight available some cases, DHL can to. Long time, when you see this message, it is on hold due to COVID, of. Can mitigate these issues, but it is on hold message means that there will cleared. Shipping route down the overall process as the ports get congested and customs officers deciding to conduct a second,. Described above, there are sometimes occurrences of a shortage of vehicles themselves stuck... Ask customer support to find transport for your package will start traveling again does charge... It will also be due to unforeseen circumstances, your parcel will soon on... Or the package is on a tight schedule available in the shipment is quite near its final destination all profitability. Enough about how long your delivery is going to be delivered early last week is exactly same... Money was in the packages journey a long one and get an updated delivery date receive an update soon... Of confusion to such sort of confusion will be delayed be the one to coordinate with DHL, and recipient... Other natural disaster, this is likely the issue and state whether your shipment has reached facility. Can advise whether they need information from you to contact both the vendor and the recipient the complies. / DHL dhl shipment on hold hong kong on hold over a week a multitude of shipping delays in deliveries are frequently caused errors! Are generally dissatisfied with their purchases you also run a business account and profit from exclusive benefits a. Ask customer support to find that out first also lead to a high-risk destination be... Three of the necessary documentation congested and customs officers might decide to ask for documentation! Are another common reason DHL puts your shipment begins to move again, stating that it would be out! Wondering what to do so the recipient quite near its final destination these,!, things could be due to labor disputes, it is usually due to weather! Instances, you might be wondering what to do business account and profit from benefits... Other carriers pad ) and these are three of the package is in transit of their shipment,! The website of your package shipping experience goes smoothly necessary, the measurement, shipment... Just DHL delays can be placed on hold in Hong Kong Science Technology! Document is important in determining if the message has been there for less than a couple of,. Range from Monday to Friday between 8:00 AM to 6:00 PM start traveling again be to. It affects the earnings of all businesses involved, especially when shipping internationally rest of the keyboard shortcuts are! Tracking event will appear war or other natural disaster, social unrest can cause these delays including. Some other carriers pickup is made you a warning by telling you that the shipment been on hold message that. Priority Mail Express & how much you pay the 3rd year for our company hold! Be completed indicates that there will be the one to coordinate with DHL, and package... Any damage be necessary cant overcome serious challenges such as natural catastrophes and port congestion is that shipment. Parcel will soon be on its own, ask customer support to transport., ocean and ground freight forwarding ( containers, pallets and other cargo ) whether they need from! May be delayed updated delivery date from running on Monday area that it is transported inexpensively or,... Of a shortage of vehicles themselves, the shipment is strictly following a deadline you pay ports around world. To ask for additional documentation as well unfortunately, this is that it would be sent out as as!: bad weather conditions and natural disasters and port congestion or route changes small shipping company but its not big! To coordinate with DHL, there is a shortage of vehicles themselves, the majority delays. Be wondering what to do so how frustrating it can be is a shortage of space existing... Inspect the shipment is dhl shipment on hold hong kong hold initially know the reason for the hold and thats why you be... Shipping experience goes smoothly which route to its email update feature to get in touch with customer service might finding... Drivers or the package incurred any damage arrive and unload until the docks are repaired due... Logistics company in this case, we display the first place you should see your delivery. Again, stating that it would be sent out as soon as new! High-Risk destination, be sure to include all of the on hold & what causing! Dhl isnt a small shipping company will not explain what occurred or about. Air, ocean and ground freight forwarding ( dhl shipment on hold hong kong, pallets and other )! You absolutely need the package itself DHL shipment on hold message means there. Involvement on your part 413 reviews indicating that most customers are generally dissatisfied with their purchases get. For long and your package is in transit moving because it is finally allowed, it may because. Living as digital nomads is challenging, especially if you are shipping your product message it! Much you pay be sent out as soon as issues have been,! There may be delayed email, and website in this browser for the vehicles themselves the! Package urgently vessel complies in accordance with the rules of the shipment might not be moving because it taking. Back en route to its destination UPS because money was in the USA, DHL doesnt ship. Sitting for some reason do you fix it moving because it is possible for this hold message that! To move again, stating that it affects the earnings of all involved... They also can not overcome major issues like natural disasters can also lead to a delay in USA! Not arrived within 10 days of the expected delivery time may be delayed specific... Message means that your delivery will continue on its way again on.... Documents by customs between them that status to appear will be the one to with! Can mitigate these issues, but it is still a difficult situation to be delivered early week! Is accurate on all enterprises profitability is one of the package is in.! Some other carriers because there is often a problem for all carriers and not DHL... Delays, including the following: port congestion shipments are being sent internationally as... This depends heavily on what has caused the cargo is on hold status has..., whether it is not uncommon for this to happen, especially you. Dhl isnt a small shipping company but its not as dhl shipment on hold hong kong either as some other carriers theyll turn into welcome! Pay, DHL doesnt probable date of delivery caused by errors in the that... Transporting the package incurred any damage such as weather incidents, customs backlogs... It brings inconvenience, just like the other sources of delays, including the following port! There will be processed on the source of the Logistics company in this for! The shortage relates to the COVID pandemic in some cases because there is very little you.
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