Genesys to Reinvent the Customer Experience Across Enterprises Genesys Completes Acquisitions of Pointillist and Exceed.ai Genesys Completes Acquisition of Pointillist and Exceed.ai M&A Deal Summary; Date: 2016-06-30: Genesys' Acquisition of Pointillist. We at Pointillist officially join the Genesys team, and I couldn't be more excited. Delivering Connected, Empathetic Experiences at Scale Means Keeping [NEWS] Genesys announces agreements to acquire Pointillist and Exceed.ai to reinvent the customer experience. Genesys Completes Acquisitions of Pointillist and Exceed.ai. Fried, Frank, Harris, Shriver & Jacobson represented Genesys in the transaction.Genesys executed its acquisition of Pointillist, an AI-driven customer journey orchestration and analytics solution. Genesys has struck a deal to acquire both Pointillist and Exceed.ai, with the offerings to enhance the company's ability to deliver empathy in every customer experience.. Pointillist acquired by Genesys . Genesys, which is backed by Hellman & Friedman, Permira and TCV, has agreed to acquire Pointillist, an AI-driven customer journey orchestration and analytics solutions provider, and Exceed.ai, a . SAN FRANCISCO, Dec. 1, 2021 /PRNewswire/ -- Genesys,. Pointillist Optimise customer journeys with an end-to-end . Genesys on LinkedIn: Genesys to Reinvent the Customer Experience Across December 6, 2021. International Mergers & Acquisitions Technology. Disposition of Acquired Organization Subsidiary. Genesys contact center cloud gets acquisition boost Genesys, a global leader in customer experience orchestration, announced the completion of its acquisitions of Pointillist and Exceed.ai.Pointillist, recognized for its award-winning journey management platform, and Exceed.ai, known for its proven intelligent lead activation and conversation engine, will accelerate how businesses connect with customers across the marketing, sales and service . Edit Frequently Asked Questions Section. Pointillist, recognized for its award-winning journey management platform, and Exceed.ai, known for its proven intelligent lead activation and conversation . View the report. Genesys is a true rocket ship and is defining the next generation of customer experience solutions. [NEWS] Genesys announces agreements to acquire Pointillist and Exceed.ai to reinvent the customer experience. Cloud-based customer contact center specialist Genesys closed two acquisitions on Dec. 2: Pointillist, developer of a customer journey orchestration . Genesys, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service SM.Both transactions are expected to close before the end of the calendar year 2021. Genesys to Reinvent the Customer Experience Across Enterprises - TalkCMO By Dan Miller on October 8, 2021 ( 1 ) Genesys has used the acquisition path to augment its IA-infused, CX-focused cloud in two different domains. Companies can now deliver the power of empathy in every customer experience - across . Genesys, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM.Both transactions are expected to close before the end of the calendar year 2021. Genesys Acquires Pointillist | Mergr M&A Deal Summary Pull together teams to evaluate, design and test enhancements using the award-winning Pointillist interface. Pointillist was acquired by Genesys on Oct 7, 2021. Genesys, a global leader in customer experience orchestration, recently announced the completion of its acquisitions of Pointillist and Exceed.ai. Thomas Hyde on LinkedIn: Genesys announces agreements to acquire Where is Pointillist 's headquarters? 6sense, the market leading account engagement platform, today announced the acquisition of Slintel, the leading provider of business-driven technographic data, buyer and market insights, and modern business contact data. Pointillist is located in Boston, Massachusetts, United States. Pointillist and Exceed.ai have been acquired by Genesys, a global leader in customer experience (CX) orchestration. At the company's Xperience '22 conference today, Genesys announced its new integration with Pointillist's contact center optimization technology. The acquisition. Genesys acquires Pointillist and Exceed.ai. Pointillist is an artificial intelligence (AI)-driven customer journey orchestration and analytics solution based in Boston. Exceed.ai is a cloud-based conversational AI . By Craig Kennedy. Genesys Acquires Pointillist and Exceed.ai Genesys, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service SM.Both transactions are expected to close before the end of the calendar year 2021. Pointillist, recognised for its award-winning journey management platform, and Exceed.ai, known for its proven intelligent lead . This is Navis Capital Partners' 2nd transaction in the Healthcare Services sector. Genesys to Reinvent the Customer Experience Across Enterprises Genesys acquires Pointillist - 2021-10-07 - Crunchbase Genesys has announced the completion of its acquisitions of Pointillist and Exceed.ai. Genesys Acquires Pointillist and Exceed.ai - CX Today Genesys to Reinvent the Customer Experience Across Enterprises Flexible. This content is for members only. Completed On Date Dec 1, 2021. Cloud contact centre company Genesys has announced the completion of its acquisitions of two companies, Pointillist and Exceed.ai. Genesys Announces Acquisition of Pointillist and Exceed.ai - AIxOutlook Companies can now deliver the power of empathy in every customer experience - across . LONDON, Oct. 7, 2021 / Genesys , a global cloud leader in customer experience orchestration, announced that it has entered into . Both transactions are Genesys, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Genesys acquires Pointillist and Exceed.ai - Business Leader News Genesys Insights. At first blush, Genesys's near-simultaneous acquisition of Pointillist and Exceed.ai appears a bit random. Personalise the shopping experience with a connected journey. Genesys Completes Acquisitions of Pointillist and Exceed.ai Janelle Dickerson on LinkedIn: Genesys to Reinvent the Customer -. Financial terms of the deals were not disclosed. Genesys Gets 2 Steps Closer to Experience as a Service with Pointillist and Exceed.ai. Genesys Completes Acquisitions of Pointillist and Exceed.ai - Donuts The biggest enterprise technology M&A deals of 2021 | CIO Tony Bates, CEO and Chairman of Genesys, said: "Genesys is fundamentally transforming the customer and . Both transactions are expected to close before the end of the calendar year 2021, with the sum of each undisclosed. Genesys to Reinvent the Customer Experience Across Enterprises Financial services. Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings in the Experience as a Service market and transform customer and employee experiences across marketing, sales and service. Navis Capital Partners Acquires Hanoi French Hospital | Mergr Pointillist | Genesys Pull together teams to evaluate, design and test enhancements using the award-winning Pointillist interface. Improve journey performance and accelerate cross-functional alignment as employees across . Transform banking engagement with seamless experiences across channels. . Genesys' Acquisition of Pointillist - Global Legal Chronicle Acquisition Highlights. SAN FRANCISCO, Dec. 1, 2021 /PRNewswire/ -- Genesys , a global leader in customer experience orchestration, today announced the completion of its acquisitions of Pointillist and Exceed.ai . On June 30, 2016, private equity firm Navis Capital Partners acquired healthcare services company Hanoi French Hospital Acquisition Highlights. Acquiring Organization: Genesys Genesys provides omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. Exceed.ai, known for its proven intelligent lead activation and conversation engine, and Pointillist, known for its award-winning journey management platform, will expedite how organizations communicate with customers across the marketing, sales, and service lifecycle. Pointillist offers customer journey analytics software for uncover customer insights in areas such as revenue, churn, CSAT and NPS. Staff Writer. On Thursday, October 7th, Genesys, a leader in the Intelligent Contact Center (ICC) market, announced its intentions to acquire two companies, Pointillist and Exceed.ai, to increase its customer experience footprint. SAN FRANCISCO, Oct. 7, 2021 /PRNewswire/ Genesys, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service SM.Both transactions are expected to close before the . Consolidation Chronicles: Genesys to Acquire Pointillist and Exceed.ai Improve journey performance and accelerate cross-functional alignment as employees across your organization propose improvements, review and share analyses and comment on journeys, metrics and dashboards. Genesys, the Daly City, California-based provider of CX and call center solutions, is acquiring Pointillist and Exceed.ai in its goal to transform the customer and employee experience, the company announced on its website. Pointillist, recognized for its award-winning journey management platform, and Exceed.ai, known for its proven intelligent lead activation and conversation engine, will accelerate how businesses connect with customers across the marketing, sales and service lifecycle. PE-backed Genesys to buy Pointillist and Exceed.ai | PE Hub Genesys to Reinvent the Customer Experience Across Enterprises Announced Date Oct 7, 2021. Genesys Completes Acquisitions of Pointillist and Exceed.ai - Yahoo! Because access to data in silos is ineffective, access to the right data spanning all touchpoints enables true orchestration. Following the company's recent acquisition of Fortella and 114% year-over-year revenue growth . Genesys Acquires Pointillist and Exceed.ai - NewsBreak This is Genesys' 12th transaction in the Internet Software and Services sector. Genesys . Genesys to Reinvent the Customer Experience Across Enterprises - Donuts Customer experience orchestration company Genesys will acquire Pointillist Software, a provider of customer journey analytics technology, and Exceed.ai, a provider of intelligent automation for sales and marketing. This is Navis Capital Partners' 3rd transaction in Vietnam. December 3, 2021. Genesys Gets Closer to Experience as a Service with Pointillist and Transaction Name . Exceed.ai, meanwhile, is a provider of a . This is Genesys' 2nd largest (disclosed) transaction. This is Genesys' 11th transaction in the . SAN FRANCISCO, Dec. 1, 2021 /PRNewswire/ -- Genesys , a global leader in customer experience orchestration, today announced the completion of its acquisitions of Pointillist and Exceed.ai. Contact center monolith Genesys recently acquired two companies: Pointillist, which offers customer journey analytics technology, and Exceed.ai, which automates sales and marketing processes. Retail. 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