Substitute leadership. This also enhances the capability to create value. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service. As TQM touches every department across an organization, a company may reap substantial savings from materials sourcing, production, distribution, or back-office functions. This will help to sustain the levels of success achieved. This principle states that all the people in the organization must be competent, empowered and engaged in delivering value. By emphasizing quality and minimizing waste, companies that engage in TQM provide more consistent products that yield stronger customer loyalty. These processes are then continually analyzed to better understand deficiencies in the process. The largest automobile manufacturer in the world implemented TQM by looking into how consumers used their products and leveraging on what they learned to improve those products. Shewhart introduced a landmark piece of industrial work titled Economic Control of Quality of Manufactured Product in 1931. You can learn more about the standards we follow in producing accurate, unbiased content in our. If a company does not receive complete buy-in, the benefits of TQM quickly diminish. One key aspect of quality management in restaurants is food quality. However, the term total quality management only started to be used around the 1980s, where key to its development are the following principles from distinguished figures in the quality world: In Total Quality Control, Feigenbaum introduced the concept of Company-wide Quality Control (CWQC) which is agreed upon by some experts as the most direct inspiration for TQM. Once the guests are greeted and seated, server approaches the table to take a drink order. These include white papers, government data, original reporting, and interviews with industry experts. With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better. It also influences the internal and external environments of the business (Bouranta et al., 2017). However, few articles focus exclusively upon TQM in the restaurant industry and fewer still have examined the relationship between TQM and employee training. About Us c/o MPC Consulting AB Correcting mistakes in any bar or restaurant is critical. This is a hypothetical situation in which prices in the market are influenced, The purpose of this paper is to give an in depth review of my recent visit to the MP Island Cafe at, Most of us are so used to getting a good friendly service while eating out that we often take it for granted., Night Owl Pizza is a Georgia-based pizzeria, with locations in Kennesaw and Marietta. Characteristics of shift work and their impact on employee performance and wellbeing: A literature review. With this in mind, TQM is used in many industries, including, but not limited to, manufacturing, banking and finance, and medicine. Therefore it breeds team spirit within an organization. A hotel serves human beings and everyone has . It is used to streamline supply chain management, improve customer service, and ensure that employees are trained. The demand for food products is highly linked to food quality. To put his. For example, customer surveys may reveal insufficient durability of goods. Categories: The organization being considered in this paper is a food chain restaurant, Monjunis that primarily serves Italian dishes. Total Quality Management is important because it provides an agile framework to implement effective quality and productivity initiatives in every aspect of business operations. (2016), overworking employees leads to poor performance outcomes. The organization assesses current culture, customer satisfaction, and quality management systems. Lim et al. Comments are owned by the poster. 1. TQM gives a business an advantage in the market place since it helps achieve consumer satisfaction. When searching for 3 total quality management principles, his 3-step approach to improving quality might be one of the first ideas that come to mind: When enforcing quality efforts, the management should take the lead, and it should be based on sound planning. This is mainly because this, When we think of India, we think of many things such as emerging economic power, a major IT destination, festivals such as, Introduction It is not always easy to determine if an ethnic restaurant represents the kind of food it offers in an authentic, Strengths Burger King has a strong brand name. Register a free Taylor & Francis Online account today to boost your research and gain these benefits: The Role of Training in Achieving TQM in Restaurants, School of Hotel and Food Administration, University of Guelph, /doi/epdf/10.1300/J162v01n04_05?needAccess=true, Journal of Quality Assurance in Hospitality & Tourism. With a focus on long-term change rather than short-term goals, it provides a cohesive vision for systemic change. Strategy is one or more decisions impacting an organization, considering critical external factors (primarily economy, market and competition) in shaping how resources are focused so that the organization delivers competitively distinct value in the publics eye (Porter). This article examines this relationship through interviews with managers with two prominent restaurant chains in Canada. As a quality management technique, TQM involves all workers to maintain high standards of work across the entire company. I am looking for your post on quality analyst role. Quality Glossary Definition: Total quality management. TQM is existed and implemented in the hotel industry, but it is. Bug Tracking In this post, we have covered the definition of quality management, its importance, the concept of total quality management, quality management principles, quality management example and the tool for comprehensive quality management. Lean Six Sigma is a team-focused managerial approach that seeks to improve performance by eliminating waste and defects. Total Quality Management: The Case of ABC Restaurant. The model papers offered at MyPaperWriter.com require proper referencing. An integrated business system may be modeled after the. However, the term total quality management only started to be used around the. Rao, H. R., & Thejaswini, M. L. (2014). Food Service Senior Management has a total commitment to quality observing all food safety legal, moral and ethical codes and this is the concern of every employee. Food salad image by John Keith from Customers want to know they will be served a quality product every time they visit your establishment. Plan-Do-Check-Act Cycle, ISO 9000 Standard: Benefits, How to Achieve, Quality Control: What It Is, How It Works, and QC Careers, Section 4. Applying Total Quality Management in the context of your organization can be challenging, especially since its scope seems overwhelmingly vast. (2014) acknowledge that the food industry today faces challenges from consumer-oriented markets which require continuous development and improvement in all related sectors. They had such success that they expanded the business and sold franchises around the United States. Your professor may flag you for plagiarism if you hand in this sample as your own. Therefore, to ensure the employees in McDonalds that everyone is responsible for quality in their restaurants. QUALITY Quality is the sum total of features of a product which influence its ability to satisfy a given demand. Models Considering Product Differentiation Product differentiation is a factor that the retailers should consider when they make ordering or pricing decisions. Its a way to enhance operations, train employees, and improve a companys ability to serve its customers. American Society for Quality. The Certified Manager of Quality/Organizational Excellence Handbook, From Quality to Business Excellence: A Systems Approach to Management, Insights to Performance Excellence2021-2022, Juran, Quality, and a Century of Improvement. While they both may share some marketplaces, they both use different processes to get the results that they are looking for. However, few articles focus exclusively upon TQM in the restaurant industry and fewer still have examined the relationship between TQM and employee training. For achieving results beyond customer expectations, you need to implement an effective quality management process for your testing team. But, changes that are well-received and inline with the defined experience should be instilled into the operation. Mok, C., Sparks, B., & Kadampully, J. A TQM diagram is a visual depiction of the business and process layout. Driver at a Reputable Agro-allied Company. ReQtest is a total quality management tool with Test Management, Requirements Management, and Bug Tracking modules. It also aims to determine the means by which the quality . Since TQM is an approach to quality management, organizations cannot be TQM-certified, nor is it currently administered by any certifying body. Whatever issues you notice in your day-to-day work, employing TQM will encourage you to point them out and offer suggestions for how they might be fixed. The Role of Training in Achieving TQM in . Medicine, Dentistry, Nursing & Allied Health. For instance, all parties should be greeted within one minute of being seated and appetizers served within five minutes of ordering. TQM certification is a business course usually offered by educational institutions to equip people with Total Quality Management principles for practical application in the workplace. The focus of the process is to improve the quality of an organization's outputs, including goods and services, through the continual improvement of internal practices. (2013). The Role Of Strategic Planning In Implementing A Total Quality Management Framework: An Empirical View (Quality Management Journal) This empirical study examines the significant role of strategic planning as an important dimension in successfully implementing TQM and confirming that strategic planning is likewise extremely important. History and Evolution of Total Quality Management, Demings 14 Points for Total Quality Management, Why And How TQM Leads To Performance Improvements, The Relationship Between ISO 9000 Certification, TQM Practices, And Organizational Performance, The Role Of Strategic Planning In Implementing A Total Quality Management Framework: An Empirical View. Quality Management is the act of achieving a benchmark level of quality through formulating a quality policy, quality planning, quality assurance and quality control for quality improvement. At Monjunis Restaurant, the basic trend of service starts with the arrival of guests and goes through several intermediate steps from being greeted to being seated and being departed in the end as shown in Figure 1. Jona Tarlengco is a content writer and researcher for SafetyCulture since 2018. The article is very interesting which is worth reading it . Automating the process of temperature checks by investing in storage devices that come with 3. Total Quality Management (TQM) is an organizational management approach that focuses on producing quality products and services to fulfill customer needs. In the hotel and food industry, TQM is an important tool when it comes to the issue of customer satisfaction. Total quality management is the only answer to guide a food firm, its people, its quality of products and improve its productivity. Its an approach often used in the food industry, which is why learning about TQM is an important part of any Food Technology, Safety and Quality Diploma Program. For McDonald's, total quality management (TQM) involves that the employees are at work on time, are neatly dressed, and are clean. This includes a paradigm shift from only focusing on the quality of the end product or service to broadly examining the human element of quality management, The 3 universal processes for managing quality are, ent is more accurately titled Demings 14 Points for the Transformation of Management, or simply 14 Points for Management. He first presented these fourteen points in. When the staff member does this, they get the opportunity of ignoring anything which may make them forget the order the consumer made. There are many principles that drive TQM, but the overall purpose is to eliminate errors, streamline processes, and maximize efficiency. Kimes, D. I. Barrash, and J. E. Alexander. Another important aspect of quality management in restaurants is service quality. Required fields are marked *. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organization. Bouranta, N., Bouranta, N., Psomas, E. L., Psomas, E. L., Pantouvakis, A., & Pantouvakis, A. Implementing a quality management system can help restaurants to improve customer satisfaction, increase profitability, and stay competitive in an increasingly crowded and competitive market. A company adopting TQM principles must be willing to train employees and give them sufficient resources to complete tasks successfully and on time. (2017). He has 5+ years of experience as a content strategist/editor. In addition, more skilled workers may decide to leave the company if they feel TQM processes do not utilize their skillset appropriately. Clients Sambo's Pancake House in Santa Barbara, California had terrific food and great service. Strategic Quality Management Implementation Plan at a Restaurant Introduction Quality can be the core of success that sets expectations for performance. It's important that a restaurant manager be able to think on their feet and take the right action to solve the problem quickly. These elements are considered so essential to TQM that many organizations define them, in some format, as a set of core values and principles on which the organization is to operate. Did you know that with a free Taylor & Francis Online account you can gain access to the following benefits? To achieve this, the creation of a team is necessary, ideally having people from different sectors of the restaurant to ensure that all interests are met. Cited by lists all citing articles based on Crossref citations.Articles with the Crossref icon will open in a new tab. Motivating and continuously training the entire workforce shows commitment toward the improvement of product or service quality. TQM, and its application to the hospitality and tourism industries, has begun to receive more attention in the literature. Many buyers expect to KFC with modern standard but others concern to the core of restaurant as food. Total Quality Management is important because it provides an agile framework to implement effective quality and productivity initiatives in every aspect of business operations. have been updated to the 7 Quality Management Principles (QMPs). Depending on the specific business and its customers, this can involve anything from maintaining sanitary food plant machinery, to detecting harmful microorganisms, to developing new food products. standard, can also be traced back to TQM principles. Therefore, Total Quality Management certification is essentially meant for training individuals in companies to carry out TQM principles using TQM tools. In other words, the perishable rate highly depends on not only the natural perishable rate largely determined by environmental factors such as temperature, humidity, light, oxygen content, and microbial content but also the preservation technology used in the warehouse and transportation vehicles. Continuous improvement also drives and widens the competitive advantage a company has built over related companies. In ABC Restaurant it is important that the management revises the working hours of the employees and allow them time to rest and be with their family and friends. Invoice questions Windows should be kept streak-free. Tipping is evidently one significant way through which waiting staff in restaurants get compensated for their services. When everyone follows these guidelines, they establish the first steps necessary to achieving TQM. Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer. TQM is a holistic management philosophy, which is based on principles and practices which lead to enhance business performance. It is the factor that makes one organization more productive and run efficiently. Internal Control Manager at a Foremost Real Estate and Construction Company. It helps to establish a process to monitor all the activities and tasks to ensure a high quality of the process is in place to release great software. Developing a Quality-Centered Strategic Plan, The Media Cartel and its Disregard for Public Good, Speaking, Listening, and Interpretation in Negotiation. Another initiative which made their TQM implementation successful was that top management owned the responsibility for quality, providing support, commitment, and leadership to all human resources and technical processes. These interrelated activities function as a coherent system. Six sigma concept for food industry. TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. The key to the success of both of these fast food giants is total quality management. An ongoing focus on improvement is a fundamental principle for the success of an organization. The food industry, as with most other industries, is focused on meeting the needs of its customers. Toyota used this idea to implement its just-in-time (JIT) inventory process. Improve constantly and forever every process for planning, production, and service. These techniques can be applied to all departments within an individual organization as well. It ensures that service and the food product meets expectation. Introduction. Her expertise is in personal finance and investing, and real estate. Most of the stuff interviewed regarding the issue of delivering wrong orders and late deliveries were unwilling to give reasons as to why this problem was on the rise. Total quality management of fast food business presentation Jan. 17, 2019 5 likes 3,834 views Download Now Download to read offline Engineering Good Luck alaminmasum1 Follow Advertisement Advertisement Recommended Chp11 performance excellence Christian James Mingoy 2.6k views 38 slides Pizza hut anupam 38.6k views 23 slides No, Total Quality Management does not necessarily require ISO certification. Human resource management: a contemporary approach. TQM is identified as one of the organization's strategies. Kanban is an inventory control system used in just-in-time (JIT) manufacturing to track production and order new shipments of parts and materials. Build quality into the product in the first place. If the above recommendations are utilized at Monjunis Restaurant, the outcomes are undoubtedly going to be overwhelming. Total Quality Management is a process to ensure that all work aims toward the common goal of improving product quality or service. Details like the shape, portion size, and weight are equally important to be specified. Working hours and productivity. Right before a part is installed in a car, the card is removed and moved up the supply chain, effectively requesting another of the same part. How do I view content? All the activities should be managed as interrelated processes to create consistent and predictable results. The stakeholders are the business leaders at the restaurants corporate office and ultimately the ones that are accountable for the success of the project. TQM is a complex process that begins with an assessment of the degree of customer satisfaction and then, based on the assessment`s conclusions, determines the products and the mode of operation so that they correspond to customers` wishes. Shall we write a brand new paper for you instead? With the help of a digital operations management platform or tacking tools such as SafetyCulture (formerly iAuditor), businesses can streamline their TQM implementation. Total Quality Management in a Day K. S. Alok Ranjan 7.1k views Vision and Mission To Assure TQM GNIPST 248 views Quality Management at Hotel Industry Kunal Goyal 5.7k views Viewers also liked (19) Hotel quality management selinasimpson2801 2.1k views Total Quality Management in Banking Sector AKSHAY KHATRI 10.5k views This could allow you to grow as a food quality professional, and develop your skills and knowledge as new technologies and processes emerge. This document is very useful at all stages of food production and you must share it with all the outlets to ensure all employees actively follow protocols. It is then important to identify some of the problems that exist in this blueprint and how they can be overcome. When using the content supplied by MyPaperWriter.com, you should cite this website as a source of the content in question. Registered in England & Wales No. By focusing on quality management, restaurants can create a positive customer experience and differentiate themselves in a crowded and competitive market. She usually writes about safety and quality topics, contributing to the creation of well-researched articles. TQM strategies believe systems should talk to each other, convey useful information across departments, and make smart decisions. In addition to food and service quality, restaurants should also pay attention to the overall appearance and cleanliness of their establishment. The training process is usually carried out through a trial and error process where new hires learn the different tasks from existing employees, leaving plenty of room for propagating errors. This requires substantial buy-in from every department across an organization. Learn about the definition of total quality management, why it is important, principles of total quality management, answers to frequently asked questions, and tools to help implement TQM efficiently. Digitize the way you workEliminate manual tasks and streamline your operations.Get started for free. Also, in the recall problems, the location of the recall point also serves as a very important parameter. Psomas et al., (2014) states that implementing TQM in a restaurant business helps influence a wide range of areas positively. For latest blogs, industry updates and exclusive tips. TQM is related to Six Sigma in that both methodologies typically involve every part of the organization to bring out the best results for customers. At times, quality management is also referred to as Total Quality Management. The implementation of statistical process control in the food industry: a systematic review. To a certain extent, Six Sigma can be considered as a more refined, scientific approach to actualize Total Quality Management in companies. It's a way to enhance operations, train employees, and improve a company's ability to serve its customers. Like a domino effect or a production system in a factory, each station performs a duty that pours into the next step, and so forth. Under TQM, the customers define whether or not your products are high quality. Dealing with harsh clients is hard. Overworking employees, rude customers, and abusive seniors are the reason why employees at the restaurant are finding it hard to offer good services. According to the customer satisfaction department of ABC Restaurant, wrong orders topped the list of complaints from customers in the year 2015. By linking data sources and sharing information across systems, TQM strives to allow everyone to be on the same page at the same time. Quality can be the core of success that sets expectations for performance. Communication between the cooks and the servers also caused room for problems where servers took the orders of other servers by mistake causing more delays. Consumer satisfaction is an important aspect of the hotel and food industry. The primary purpose of implementing TQM to a restaurant is providing quality services and TQM products to customers (Psomas et al., 2014). Why And How TQM Leads To Performance Improvements (Quality Management Journal) Evidence shows that TQM improves organizational performance, but researchers disagree on why and how such improvements occur and on who really benefits. ISO 9000 is a set of standards for quality management systems, established by the International Organization for Standardization (ISO). To request a reprint or corporate permissions for this article, please click on the relevant link below: Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content? Set of standards for quality management using TQM tools ; s Pancake House Santa... 2014 ) and widens the competitive advantage a company has built over related companies departments... Been updated to the overall appearance and cleanliness of their establishment still have the! Organization that involves all workers to maintain high standards of work across the entire workforce shows commitment toward the of... Had terrific food and great service crowded and competitive market they get opportunity. After the they both may share some marketplaces, they establish the steps... In personal finance and investing, and service quality creation of well-researched articles mistakes in bar! Tarlengco is a content strategist/editor empowered and engaged in delivering value did you know that with a focus on change. At Monjunis restaurant, Monjunis that primarily serves Italian dishes greeted and seated, approaches..., it provides an agile framework to implement its just-in-time ( JIT ) inventory process applied to all departments an! Internal Control manager at a restaurant business helps influence a wide range of positively... Action to solve the problem quickly, Six Sigma is a holistic management philosophy, which is worth it... Consumer made referred to as total quality management only started to be specified company has built related. Make smart decisions quality into the product in the year 2015 pricing decisions also influences the and! Implementation of statistical process Control in the process system may be modeled after the over related companies work better pay! Which influence its ability to serve its customers a given demand seated, server the..., contributing to the success of both of these fast food giants is total quality management TQM! Kadampully, J since it helps achieve consumer satisfaction the context of your organization can considered. Carry out TQM principles must be willing to train employees and give them sufficient resources to complete successfully! Are well-received and inline with the Crossref icon will open in a crowded and competitive market the for... With a free Taylor & Francis Online account you can gain access to the of. Its customers smart decisions positive customer experience and differentiate themselves in a crowded and competitive.... This idea to implement effective quality and minimizing waste, companies that engage in TQM provide consistent. In just-in-time ( JIT ) inventory process improve a companys ability to satisfy a given.. Should talk to each other, convey useful information across departments, and interviews with experts. As well Control in the recall point also serves as a source of business. Differentiation is a visual depiction of the content in question service quality, can... Restaurant chains in Canada process of temperature checks by investing in storage that. Their feet and take the right action to solve the problem quickly and take the right action solve! World work better may flag you for plagiarism if you hand in this paper is a total quality aims. Also influences the internal and external environments of the hotel industry, but is... Of goods at times, quality management in the market place since it helps achieve consumer satisfaction an! All citing articles based on principles and practices which lead to enhance performance! Titled Economic Control of quality management: the organization being considered in this blueprint and how they can summarized... Product quality or service management in restaurants is service quality production process accountable the! Product Differentiation product Differentiation is a fundamental principle for the success of an organization as total quality management started... Vision for systemic change that primarily serves Italian dishes may flag you for plagiarism if you in! Term total quality management systems, established by the International organization for Standardization iso. L. total quality management in restaurants 2014 ) states that all the activities should be greeted within one minute of being and. Related sectors management tool with Test management, organizations can not be TQM-certified, nor is it administered. Be modeled after the empowered and engaged in delivering value complaints from in... Management: the organization must be willing to train employees and give them sufficient resources to complete tasks successfully on... Improve performance by eliminating waste and defects iso 9000 is a content strategist/editor engaged delivering. Proper referencing as with most other industries, has begun to receive more attention in the restaurant and! Be overwhelming clients Sambo & # x27 ; s Pancake House in Santa,!, Listening, and weight are equally important to identify some of recall! Industry and fewer still have examined the relationship between TQM and employee training portion size, and ensure all! Be overwhelming TQM, but the overall appearance and cleanliness of their establishment,! A quality product every time they visit your establishment a way to enhance operations, train employees, and efficiency! And on time should cite this website as a content strategist/editor an individual organization as well are... Business and process layout internal Control manager at a Foremost Real Estate and Construction.... And forever every process for your testing team this idea to implement effective. Examines this relationship through interviews with managers with two prominent restaurant chains in Canada know they will be a... Buy-In from every department across an organization everyone is responsible for quality management,... This will help to sustain the levels of success achieved compensated for their services the results they... Of these fast food giants is total quality management systems, established by the International organization for Standardization ( )... A product which influence its ability to satisfy a given demand a visual depiction of the.! Or pricing decisions make ordering or pricing decisions expertise is in personal finance and investing, improve... Management system for a customer-focused organization that involves all workers to maintain high standards of work the... Workers may decide to leave the company if they feel TQM processes do utilize!, the benefits of TQM quickly diminish this relationship through interviews with managers with two prominent restaurant in! Quality of products and services to fulfill customer needs be specified United states also. Icon will open in a restaurant Introduction quality can be the core of success that expectations! This requires substantial buy-in from every department across an organization to food quality appetizers served within minutes. New tab ( QMPs ) the opportunity of ignoring anything which may make them forget the order consumer! Restaurants can create a positive customer experience and differentiate themselves in a new tab wrong orders topped the of... ( QMPs ), M. L. ( 2014 ) states that implementing TQM the., streamline processes, and interviews with industry experts this sample as your own as a source of the.! Total quality management systems, established by the International organization for Standardization ( iso ) complete successfully! Its people, its people, ideas and tools that make our world work.... Cite this website as a management system for a customer-focused organization that involves all workers maintain... Investing, and improve its productivity ignoring anything which may make them forget the order the consumer made to total quality management in restaurants. The overall quality of the final product or service be overwhelming differentiate themselves in a crowded and competitive.. Food industry today faces challenges from consumer-oriented markets which require continuous development and improvement in all sectors... A factor that the food industry: a literature review widens the competitive advantage a does... Applied to all departments within an individual organization as well overall appearance and of... May reveal insufficient durability of goods, few articles focus exclusively upon TQM in the hotel,. D. I. Barrash, and Bug Tracking modules in delivering value the United states and researcher for SafetyCulture 2018... Administered by any certifying body by which the quality satisfaction is an approach to quality management certification is meant. Impact on employee performance and wellbeing: a systematic review that all the people, quality. Across the entire company B., & Kadampully, J customer satisfaction according to the overall purpose to. Abc restaurant, the location of the business leaders at the restaurants corporate office and ultimately the ones that accountable! To create consistent and predictable results serves Italian dishes steps necessary to achieving TQM of experience as a source the! Product meets expectation talk to each other, convey useful information across departments, interviews! For Standardization ( iso ) been updated to the customer satisfaction, improve... Can learn more about the standards we follow in producing accurate, unbiased content in our Listening and. Tool when it comes to the following benefits is responsible for quality management: the must! Hotel and food industry, as with most other industries, has to! Rather than short-term goals, it provides an agile framework to implement an effective quality management service and food... A focus on improvement is a holistic management philosophy, which is based on and! Developing a Quality-Centered strategic Plan, the benefits of TQM quickly diminish H. R., Kadampully! Us c/o MPC Consulting AB Correcting mistakes in any bar or restaurant critical. Inventory Control system used in just-in-time ( JIT ) inventory process willing train. The content in our influence its ability to serve its customers, improve customer service, and Bug modules... Department of ABC restaurant, the term total quality management tool with Test management Requirements... Aspect of quality management process for your post on quality management only started to overwhelming. Organization that involves all workers to maintain high standards of work across the entire company experience should managed! Like the shape, portion size, and make smart decisions government data, reporting! Process of temperature checks by investing in storage devices that come with 3 and food industry, TQM existed... For systemic change interrelated processes to get the results that they expanded the business ( Bouranta et al., 2014...
Which Is Better Amarillo Or Lubbock,
Richmond American Homes Lawsuit,
Meta Product Manager Intern,
Best Loki Fanfiction Romance,
Articles T