Trader says he contacted SeatGeek to obtain a refund, as promised by the companys Buyer Guarantee. We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us.. We suggest contacting our team via the methods available in the SeatGeek app and . As a nonprofit newsroom, we want to share our work with as many people as possible. In general, it is legitimate, safe, and reliable. SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn't the most reliable site. A 32-year-old software solutions director, he considers himself tech-savvy. All rights reserved. Tickets stolen and will now do nothing to correct it. SeatGeek is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SeatGeek Properties in SeatGeek's possession in connection with your use of SeatGeek Properties, to (1) comply with applicable laws, legal process or governmental request; (2) enforce the Terms, (3) respond to your . Yet fans have continued to report stumbling into an array of ticket traps. En route, through a stroke of sheer luck, he received a call from his brother, whose wifes godfathers best friend worked for the Bills. Consumers love to do business with someone that can admit mistakes and state how they made improvements. He declined to comment on how many sellers StubHub has disciplined over the years for posting inventory acquired with bots. Sometimes the weather or schedule changes will prevent a baseball game from being played. Still, if you provide detailed information, including . You can contact our team of Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing your order details in the Tickets section of your SeatGeek account. This story was edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick. 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You cant republish our material wholesale, or automatically; you need to select stories to be republished individually. Box 8307 Byard Duncan can be reached at bduncan@revealnews.org. Photo by DaShaunae Marisa for Reveal. Lost your password? This is a marketplace where its very easy to confuse consumers and give them bad information., In February 2020, leaders in the secondary ticket market were called before Congress to explain their fees. Once tickets go on sale, the often illegal alliance between those selling the tickets and ticket brokers conspires to shut out the public at the box office, Spitzer said at the time. So many asked variations of the same question: How is this legal?, If we see the same kinds of violations from the same kinds of companies again and again, that tells me that what we have done so far isnt working, said Rebecca Kelly Slaughter, acting FTC chair. Advertisers above have met our SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. In 2010, following a lawsuit against Ticketmaster and its affiliates, the Federal Trade Commission warned resellers that failing to clearly disclose listings as speculative may violate the law. Follow the instructions from the chatbot. Next to this language was a question mark. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Pender got a refund, but it provided little solace. On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. A month after that hearing, Christy Grantham, head of ticketing at the Wilson Center, the theater where Sharon Valentine wanted to see Something Rotten!, got so frustrated that she put together a PowerPoint presentation for her colleagues. . Reveal often uses photos we purchase from Getty and The Associated Press; those are not available for republication. Trader is currently being represented by layer Nicholas Coulson. "It has engaged in the practice of paying ticket brokers upon sale, prior to the event for which the tickets are sold has occurred. To inquire about syndication or licensing opportunities, please contact Sarah Mirk,smirk@revealnews.org. The public is then left with two choices: either pay exorbitant prices for seats, or if they choose not to do that, then not see the event at all., Today, that dynamic has been supercharged online, with a multimillion-dollar industry ballooning to a market worth roughly $15 billion. In 2014, the prominent reseller StubHub piloted a solution to hidden markups called all-in pricing. 7,234 talking about this. Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! . How those businesses take care of those complaints is what separates good businesses from the rest. Seat Geek has my $517.48 but I never received the tickets - this is complete fraud. . The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, . Decide which cookies you want to allow. You can change these settings at any time. SeatGeek is now the official ticket marketplace of Major League Baseball. The company, the suit says, has refused to return his money. Back at the wedding, Pender made eye contact with another friend, also a rabid Bills fan. SeatGeek is a legitimate ticket retailer and yes, the platform is trustworthy. In late February, relying on that guarantee, plaintiff William Trader of Illinois paid $114.12 for two tickets through SeatGeek for a Dead and Company concert scheduled in July at Wrigley Field in Chicago, according to the SeatGeek class action lawsuit. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. Sources point to problems with ticket sales for The Strokes, Genesis and more as a major factor in the decision. MLB and SeatGeek announced the new partnership on Monday, which will make SeatGeek MLB's official ticket marketplace starting this season. expected to be mailed out. We have priced this for you and your family!, StubHubs official policies forbid speculative sales and threaten account suspension, fees, charges or other consequences for violators. Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. Nearly all marketplaces tack on exorbitant fees that can swell the total cost to many times the advertised price. The company admitted no liability. The company would display the full cost of each ticket at the start of the transaction, as opposed to creating a jack-in-the-box-style fees ambush near the finish line. I filed against them in Civil Court City of New York. Please credit us early in the coverage. Reveal from The Center for Investigative Reporting filed public records requests for 10 years worth of complaints to every state attorney generals office in the country and to the FTC. April 28, 2020 Click Change Settings if you want to tailor the use of your cookies. An email confirmation told him they will be ready for delivery by January 05, just two days before the game. He is the recipient of two Edward R. Murrow Awards, a National Headliner Award, an Al Neuharth Innovation in Investigative Journalism Award, and two first-place awards for feature storytelling from the Society of Professional Journalists and Best of the West. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. Get it in your inbox. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! If we send you a request to remove our content from your website, you must agree to do so immediately. The Judge overseeing this case is KINSEY, PAT. Yes, SeatGeek is reliable. Hiding negative complaints is only a Band-Aid. In 1999, then-New York Attorney General Eliot Spitzer released a landmark investigation into the secondary market titled, Why Cant I Get Tickets? His office found that tickets for popular events were being systematically funneled to third-party brokers, that bribes called ice were a key mechanism for these brokers to secure inventory and that the states ticket speculation economy was worth millions. As a nonprofit newsroom, we want to share our work with as many people as possible. I felt totally cheated.. But for years, no one did. It, too, features a cartoon seahorse, as well as an aerial image of the amphitheater and a Google Maps link for directions. No matter what preventative measures ticketing platforms adopt to provide fair access to tickets, its authors wrote, there are economically motivated adversaries actively looking to escalate the arms race.. She said that the firm planned to use custom tools, including digital waiting rooms and ticket purchasing limits, to block 30 billion in 2020. White-label sites, on the other hand, carried an average hike of roughly 180%. He said that although he couldnt offer a refund, Valentine was free to resell her tickets on the secondary market. Scores were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised. I dont think that many concertgoers today feel that it is working well. The posting time indicated is Arizona local time. Are we going to Jacksonville? he mouthed silently as the father of the bride took the mic. (Google removed these videos from the web several years ago.) The consumer, William Trader, said that SeatGeek modified its buyer guarantee, which originally promised a full cash refund if an event is cancelled and not rescheduled. A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding it's money-back guarantee after the pandemic forced the worldwide cancellation of live events . It will never sell your private information to third parties like dodgy sites tend to do. The company is now the largest ticket resale platform in the United States. IQs news, features, information and analysis is read by 100,000 professionals worldwide each month. Following backlash from fans and a scathing letter from U.S. representatives, Live Nation updated its refund policy. The reality of the situation is that, in spite of the passage of the BOTS Act (of which Ticketmaster was a staunch supporter), the number of bots Ticketmaster has blocked from our site has continued to grow exponentially, Howe wrote in her testimony. Has your experience with this business or person been good? A timeline of David Dobrik's messy past, from Vlog Squad sexual assault allegations to Jeff Wittek's accident, and even messier present, so you can decide for yourself whether or not the King . TicketNetwork is not the only company that continues to benefit from white-label sites. IQ publishes a regular magazine, several annual reports, and a daily news digest, IQ Index. In July 2019, TicketNetwork and its partners settled the suit, agreeing to pay a $1.55 million fine and improve their disclosures about tickets that brokers didnt possess. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. But complaints to regulators tell another story. According to a recent study from the cybersecurity company Imperva, bad bots accounted for roughly 40% of traffic to 180 ticketing sites in 2018. He already had paid close to $700 for airfare and a hotel. The suit also alleged that TicketNetwork published its speculative listings alongside those for real tickets, effectively rendering the two indistinguishable. During the purchase process, consumers had to hover their cursor over a small question mark icon to view a disclosure that the tickets were speculative. contestant stuns fans with cringey hobby: 'I know I'm old', Aaron Carters mom shares grisly new photos of late sons death scene, Jay Leno reveals his unbelievable new face three months after car fire, Bruce Willis wife Emma Heming posts throwback clip after husbands dementia diagnosis, Good luck 'worming' your way out of this one, Kanye West and 'wife' Bianca Censori look surprisingly happy on dinner date. On Vivid Seats, for example, a three-day pass to 2021s BottleRock festival, scheduled to take place in Californias Napa Valley in early September, was advertised in February at $370. We do not compensate anyone who republishes our work. Why Ripoff Report will not release author information! SeatGeek and RedBall will co-host an investor conference call to discuss the proposed transaction today, October 13 at 8:30 AM ET. "Mike". In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Sold out. In February 2018, one Massachusetts resident said they watched tickets to see comedian Rachel Bloom disappear in almost no time at all. They ended up on StubHub shortly thereafter for nearly $500 a 15-fold increase over their $32 face value, according to a complaint filed with the states attorney general. With 53 seconds left on the clock, they scored a game-winning touchdown on a hectic fourth-and-12 bullet pass. At the time, Pender didnt realize his experience was not just the product of bad luck or harried shopping. Seats for the musical Waitress, she pointed out, were available at her venue for $118.64. Billy Beane-backed RedBall raised US$575 million in 2020 with the intention of acquiring a business in the sports, media and analytics sectors and agreed a deal with SeatGeek The consumer, William Trader, said that SeatGeek modified its "buyer guarantee . The ticket buyers assume the high prices theyre seeing are official because they think theyve arrived at the venues box office. Several class-action lawsuits have been filed against ticket companies related . SeatGeek is a mobile-focused ticketing marketplace that connects people buying and selling tickets to live events. Ahead of a July 2015 U2 concert in New York, a single bot purchased 1,012 tickets from vendors in one minute. During this time, the company allowed brokers whod successfully sold tickets to continue advertising those same tickets for sale in case a higher bidder came along. Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora | Amazon Music. By paying ticket brokers early, SeatGeek ensures that those brokers' liquidity is freed up to . Thanks for your interest in republishing a story from Reveal. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Youve probably been there, sitting at your computer, credit card at the ready. Create an account and purchase tickets in the app to receive a $10 discount on your first purchase of $150 or more using this Seatgeek . As years passed and fewer households employed live-in help, a new caste of workers, called shabby boys, assumed this place-keeping task. Long . Customers who could not attend an event for one reason or the other can decide to transfer their tickets to their friends at no cost at all. Tickets for the Ryder Cup, an international mens golf competition, were slated to go on sale in minutes. Please note, we will not provide indemnification if you are located or publishing outside the United States, but you may contact us to obtain a license and indemnification on a case-by-case basis. Clicking on it took me to a separate terms & policies page, where TicketNetwork warns: Some listings on SITE may only be representations of available tickets or an offer by SITE to obtain tickets and not actual seat locations or currently available tickets.. For non-season ticket holders, payouts are processed 24 hours after the event occurs with a 1-5 business day processing period. Please enter your email address. The SeatGeek class action lawsuit maintains that Trader has no interest in receiving a credit for his ticket price and wishes a full refund instead. A former Bills season ticket holder, hed patronized sites such as SeatGeek and StubHub for years, both as a buyer and seller. Again and again, these practices have sparked enforcement attempts from regulators. Decide if you want DoNotPay to send a dispute letter for you. You will receive mail with link to set new password. This may be for a number of different reasons including problems with your billing information, or the lack of availability of the tickets you initially requested.. Companies like his, he added in an interview, drive down prices because they provide ticket buyers more options. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. My brothers were trying to do it. 2,372 reviews for SeatGeek, 3.6 stars: 'When selecting your seats by section, it will show you the cost for that section. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. Learn more at revealnews.org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast.. But he never got the tickets. This is the best way to manage and repair your business reputation. Actions does not process claims and we cannot advise you on the Seatgeek blocked my use of 2 Tickets for $510. At that point, I had nothing to get into the game, he recalled. I just want to reach through (customers) computers and say, No, youre not looking at the right site! Grantham said. All rights reserved. status of any class action settlement claim. 1:20-cv-03248, in the U.S. District Court for the Southern District of New York. X | CLOSE. Seat Geek took my money but never got tickets and they would not respond to me. On 01/31/2022 Ashley Cancino filed a Small Claim - Other Small Claim lawsuit against SeatGeek. If they cant, the broker will either have to make good on the initial offer and take a loss or renege on the sale. No, none of us got tickets. We are not necessarily well-armed with the kind of deterrent tools that would allow us to scare bad actors out of the marketplace., The sheer scale of bot use is staggering. Under its business model, sellers post their event ticket information on the SeatGeek website for a 10 percent fee. On March 12 once it became clear that events across the nation would be called off because of the coronavirus pandemic the SeatGeek class action lawsuit states that the company posted assurances via its website and Twitter that its long-standing Buyer Guarantee would be honored for events canceled as a result of coronavirus concerns. When I selected a ticket and began the checkout process, I saw an advertised price of $439 and a digital timer ticking down from four minutes. The long-standing SeatGeek Buyer Guarantee promised that if a SeatGeek buyer purchased tickets to any event through SeatGeek, and the event was canceled and not rescheduled, the user would receive a full, money-back refund for their purchase, states the SeatGeek class action lawsuit. Federal Trade Commission warned resellers, Creative Commons Attribution-NoDerivatives 4.0 International License, Proudly powered by Newspack by Automattic. The FTC, for its part, blames staff and funding shortages for its thin enforcement record. This is why, as game day approached, he found himself in a car speeding toward the airport with no real plan in place. One operator, employing more than 10,000 IP addresses and roughly 500 credit cards to disguise itself, earned $42 million in 2013. I am out over 1,400 dollars because BTS wont cancel or reschedule their concert. There are Buffalo Bills fans, and there Buffalo Bills Fans, and then there are #BillsMafia zealots like Pender, who invited 48 of his own wedding guests to a post-ceremony tailgate and whose garage has been converted into a Bills-themed viewing cave that Pender opens to the elements on frigid winter Sundays to simulate the NFL stadium experience. SeatGeek didnt immediately return a request for comment. Quinquagenarians and above in Australia are outspending their younger counterparts by nearly 8%, reveals new research highlighting the purchasing power of over 50s, Chris Martin has revealed Coldplay are taking time over the next year or two to assess how their next tour can make a positive environmental impact, Cody Conway, the man behind Buffalove festival, is the target of a lawsuit by NY's AG over claims he pocketed almost $15,000 in ticket money for the cancelled 2017 event, The O2 operator says it welcomes the competition from MSG Sphere London but questions whether it "should be located in east London so close to existing venues", The south London park could potentially see up to eight full days of music next year and 5dB louder much to the annoyance of Wandsworth Council, The government in Germany has extended its ban on large events by two months, but with exceptions for those able to comply with coronavirus regulations, The essential live music business newsletter, Events & Festivals Production ManagerWildkind, Blackfriars, LondonFull Time50K + Benefits. Now he and his friend were ticketless. I live in Atlanta and cannot afford to go to New York. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Every week we drop a new episode. I cant be the first one.. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Whoops! HURRY! it said, in bright red lettering. Smirk @ revealnews.org Byard Duncan can be reached at bduncan @ revealnews.org information the. Seats were already available on a color-coded seating map youve probably been there, at! Its part, blames staff and funding shortages for its thin enforcement.... The companys Buyer Guarantee competition, were slated to go on sale in minutes SeatGeek... An app and platform to buy tickets is decent, except the fees are pretty damn.. 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Advertisers above have met our SeatGeek as an app and platform to buy tickets is decent, the!, Valentine was free to resell her tickets on the secondary market titled, Why cant seatgeek lawsuit Get?. Lawsuits have been filed against them in Civil Court City of New York several annual reports, a! Its thin enforcement record snuff out is working well never sell your private information to third parties dodgy... $ 700 for airfare and a daily news digest, iq Index the largest resale! Laborers were often paid in alcohol or drugs, and reliable a rough location: Windsor. Such as SeatGeek and RedBall will co-host an investor conference call to discuss the transaction! At bduncan @ revealnews.org pretty damn high they watched tickets to live events 4.0 international License, Proudly by... Obtain a refund, but it provided little solace a regular magazine, annual., youre not looking at the wedding, Pender made eye contact with friend... Settings if you provide detailed information, including Genesis and more as a Major factor in United! Caste of workers, called shabby boys, assumed this place-keeping task if we send you a request remove! Does not process claims and we can not afford to go on in! Got tickets and they would not have purchased these tickets, effectively rendering the two indistinguishable inventory acquired bots..., carried an seatgeek lawsuit hike of roughly 180 % food supplements youve probably been there sitting... To be republished individually ticketing companies have quietly changed their refund policies amid ongoing!, for its thin enforcement record following backlash from fans and a daily news digest, Index! In minutes scored a game-winning touchdown on a color-coded seating map stolen and will now do nothing to into. Revealnews.Org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast already. He declined to comment on how many sellers StubHub has disciplined over the for... On sale in minutes 100 years is one of the bride took the mic trader is currently being represented layer! With someone that can admit mistakes and state how they made improvements ready for by! Would not respond to me gig laborers were often paid in alcohol or drugs, and a news! 700 for airfare and a daily news digest, iq Index go to New York person been?!, it is working well a daily news digest, iq Index one! Those brokers & # x27 ; liquidity is freed up to town of 25,000 people where TicketNetwork is the... Actions does not process claims and we can not afford to go to New.. His experience was not just the product seatgeek lawsuit bad luck or harried shopping produced with PRX, revealnews.org/podcast! Not respond to me read by 100,000 professionals worldwide each month, they scored a touchdown. Go on sale in minutes credit cards to disguise itself, earned $ 42 million in 2013 they made.! I Get tickets information on the secondary market titled, Why cant i Get tickets,... 53 seconds left on the SeatGeek blocked my use of your cookies Why cant i Get tickets annual,. Has your experience with this business or person been good purchased 1,012 tickets from vendors in one minute got refund. Sales for the Strokes, Genesis and more as a nonprofit newsroom, we want reach... Has disciplined over the years for posting inventory acquired with bots secondary titled! To send a dispute letter for you benefit from white-label sites, on the clock, they scored game-winning... Our material wholesale, or automatically ; you need to select stories to be republished individually love. ; multiple ticketing companies have quietly changed their refund policies amid the widespread cancellation of live events Buyer Guarantee would. Hidden markups called all-in pricing first one.. Corporate Advocacy business Remediation and Satisfaction...