Ushers may conduct additional photo I.D. Is the ratings system a law? Yes. After that showtime has finished, you can book another ticket to the same movie in the same format. What is the purpose of the rating system? Subscription Program promotions and discounts may never be used to purchase alcohol. Select "My Tickets" to see your upcoming movies and showtimes. No human ever answers the phone and calls are not returned. You can check your Gift Card balance anytime. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Signifies that the film rated may be inappropriate for pre-teens. Choose a screening type. Regal Cinemas - San Ramon. Can I refund my ticket after I make my purchase? No. Reservations and admission tickets are subject to availability. Contact your local theatre if you have questions regarding any state or local requirements. Im new to the Crown Club. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. View recurring transaction details for previous monthly payments. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. He called his wife in to come and help him and she quickly completed my . The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Regal Entertainment Group theatres are handicap accessible. Is there any surcharge for premium seating? There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Can I transfer my Subscription to someone else? . This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. No refunds are available except as expressly stated in the Subscription Rules. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed It is Regals policy to support the MPAA ratings system to the fullest extent possible. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. Hours may fluctuate. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Am I eligible for the Subscription Program? Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Please call theatre for any local restrictions. Can I enroll in person at a Regal theatre? The estimated total pay for a Customer Service Representative at Regal is $16 per hour. No recording devices (cameras, video recorders, sound recorders, etc.) You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). Please see one of our theatre managers if you have any questions regarding 3-D films. I then received a message that asked me to hold while my call was transferred. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Please have your card number or social security number ready when calling. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Children 3 to 11 must pay the child admission price. Your Crown Club digital card is now the same thing as your Subscription Pass. Was trying to buy tickets online with a gift card. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. View Movie Club Payment Transactions. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. What do I need to provide to be admitted to a theatre for one of my showtimes? Regal may change the number of permitted pending Personal Reservations in its sole discretion. I bought my ticket on the website, can I transfer it to the Regal mobile app? Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Payment methods must be changed via the App. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Locations with military pricing available are listed on this page. Select a movie and showtime, and then proceed to purchase the ticket. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Children under 3 are free except in reserved seating and recliner locations. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? I seems as if they have no intentions of hearing customer issues, let alone resolving them. for proof of age for each additional ticket being purchased. You may enter one box office and one concession receipt per visitation date. There are no refunds after the printed showtime. Can I get a refund if my Subscription is cancelled? Movies playing at Participating Theatres will be determined by Regal in its sole discretion. Regal Roofing is a professional remodeling company servicing Atlanta. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Look for the digital Unlimited card in your Crown Club account on the App. Click Apply. No, the system is not designed to serve the function of "critic." How is the Subscription Program different from the Crown Club? Is there a minimum Subscription term length? It will show as a pending request in your subscription details. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. Your dispute can be submitted by a letter or by a provider dispute form. Yes, the guests must arrive at the same time to be admitted into the movie. Im not able to make a reservation for some reason. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. Children under 3 are free except in reserved seating and recliner locations. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. You can, however, use Apple Pay to make payments on the App. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. . For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. No. You can manage your Subscription information via the App or by contacting Customer Relations. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Please see Regals standard booking rules for more information (see Refund Policy). My son and I went to the 7 pm showing of Violent Night on Sunday, December 4, 2022 at the Warrington Crossing Regal Theater. Signifies that the rating board has concluded that the film rated may contain some adult material. To receive a military discount you must be an active or retired military veteran. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Where can I find the Regal Crown Club FAQ's? No outside food or drink is permitted in the theatre. Health & Safety Action In Regards to the Coronavirus. You may also call us or email us by completing our Get Answers forms by brand by going to our Contact Us page. Yes! In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. In-Theatre kiosk and use your Subscription via the App my purchase Unlimited subscriptions will processing! Refund if my Subscription guests must arrive at the theatre location, printed are! Please contact the Appeals Coordinator at ( 818 ) 654-3400 a Regal theatre of hearing Customer issues, let resolving! 16 per hour Subscription details with military pricing available are listed on this.! 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