funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. iPad mini In the app, go to My TV under the My Services tab. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Its not unheard of to have multiple bad boxes, so much for QA. When your Cox Cable internet goes out it feels like the world stops. Remote Settings. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. In this case, wed recommend giving Cox customer service a call. Next, try some of Coxs slow internet troubleshooting tips. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Bienvenue loop. Software The old one never gets past "boot" but the new one gets stuck at "1Pst". You should see something similar to what you pay for. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Its not them Its just Cox! Tried restarting it several times, no joy. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. I don't want to make an appointment, because I do not want a tech coming into my home right now. Take a look at your routers Wi-Fi light and modems downstream light. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. I agree with @CCAndrew. Upon restart, the box was stuck on the "Welcome. TypicalComcast. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. how to Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Sanyo, about four or - Answered by a verified TV Technician . I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Settings Preferences. I appreciate the help! Given the current environment, I do not want to have a tech come to my house. Finally, press the Power button to restart your device. Take a speed test to confirm if your speeds are lower than what youre paying for. It pretty much points the cause being the amp itself. The second box activated but had trouble pairing the remote with my sound bar. Wait for about 60-90 seconds before plugging it back inside. I have powered all equipment on and off. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Press the right arrow once and then the down arrow once and press Select. I have chatted with tech support who could not even get it to reboot. Bienvenue" loop. We recommend you use the new cables included in your kit. Wait for about 60-90 seconds before plugging it back inside. Then it works for 5-7 days, and the same thing happens. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. I'll update this post with the outcome of the visit. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. All rights reserved. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. iMac Mobile Also, which model of box do you have? Perhaps, AT&T would even help me pay my penalty for cancelling. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. The coax marked cable-in is the first one (if looking at the back head on - left side). Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. I only use the HDMI out on these boxes, so sure. no I have this monster of a signal amp where my cable comes into the house. I figured that if the cable at the street was out, I would not get Internet. If everything looks fine, then you have a problem you need to fix yourself or call for help. Bienvenido. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Share or Print This Article. It seemed to work and I have not had an issue with my TV box since. For a better experience, please enable JavaScript in your browser before proceeding. Will they send me another box to try? Required fields are marked *. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. These days, problems come in multiple forms. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. You can also try to Reset your Cox Remote. That said, everything else is usually a few steps away from being resolved. 2010-2023 CableTV. Does anybody know if TV and Internet are two entirely different services? You might experience slower speeds during peak hours. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Be aware of the following information before completing a connection reset. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Worked with several different agents, who issues a "refresh on the backend". Your TV and cable box should be connected to a power strip and be powered on. mg But keep in mind that thisll wipe any saved network settings. MacBook For that, initiate the connection on the TV by using the auto-connect option. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Simply turn it off and back on. Software (why you have internet). Definitly liked DTV's equipipment better. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Wait until the screen loads and then click. Well, I am going to post this here since phone support is absolutely useless. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. To send a private message, click on "ComcastChe" and then click send a message. Select Troubleshoot. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. In the Contour app, click Settings and open Parental Controls. Did all of the above again, but no Joy. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. This should get your device to restart. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. It's equipment related. But unfortunately you usually will be stuck back in theWelcome. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Bienvenido. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. and that is not an option. Tap on the TV option at the bottom of the Overview menu. But unfortunately you usually will be stuck back in the "Welcome. A subscription to any level of Cox Residential Internet service and Contour is required . When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. I've unplugged each and restarted. Other tv's in the house are working fine. Under the My Services tab, go to My TV and click Reset Equipment. While youre at it, make sure the device youre trying to use isnt too far from the router. We have switched boxes but this problem persists. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. These are the most common problems youll experience with Cox TV or internet, and how to fix them. My telephone and internet works but not the X1 box or the auxillary box. Turn it off and unplug it, wait for over a minute, and plug it back in. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. You must unplug it long enough for that battery to drain also. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. It still displayed the "1Pst" error. Those have even more problems because they overheat. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It will not move past that. I just sent the first old box back. Does the commscope have a green light lit? Then, you might notice some channels are missing. If all else fails, you canswitch to DirecTV. Once he came (within 48 hours of calling) all three boxes activated just fine. Disconnect the set-top box and wait for 10 seconds. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. USB 3. So I suggest everyone ask to get the 'main box' replaced. Editorials It makes no sense to me. Restarting the gateway could also fix the issue. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Call Cox for help because most of the quick and easy tips didnt work. You might need to schedule a technician to come to check your home. This all happened in the first week after installing my new equipment. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Your internet provider might be the real issue. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Any advice would be helpful. Press the Xfinity button. A subscription to any level of Cox Residential Internet service and Contour is required. Internet and my other two boxes work. If you are able to escilate this, that would be awesome. Again, make sure all the cables are nice and snug. qg. At times, other than resetting your cable box, you can also try to reset your WiFi modem. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. screen. Still no Joy. The Internet is working perfectly. Keep that in mind. Dont use the old white coax cables in your house. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. I so appreciate your time in helping me with this issue. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). iOS My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. If a reboot doesnt help and none of the cables are loose, something else is wrong. Slideshows When we got mini boxes, Cox had to send a technician out to re-wire three rooms. I've checked all the connections, and they're fine. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Ill say the box docsis signals that the new boxes are out of spec and cant lock in. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Then my internet connection kept dropping frequently. Click OK. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. For bigger issues, you can also contact Cox Communications customer support. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Have you found a solution. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Nothing changes. was that outlet working? If youre still missing channels, run a channel scan. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. I am assuming it has an integrated MoCA band pass filter. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Plug the modem back into the outlet. . fc-falcon">cox contour box stuck on welcome screen. So, I have put the CSMAPDU9VP back into service. UPATE: Speed test reports 167 Up and 12 down. I was so mad that I just said **** it and went for the upgrade. About four days ago, my X1 DVR box died. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. I am having the EXACT same problem!! This site checks your internet upload and download speeds. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. You can try restarting it and see if that fixes the issue. Slideshows We tried powering it off and then on again, but that didnt seem to do the trick. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. For a detailed explanation, you can follow the step-by-step guide given in the article. After getting all that fixed, the first thing I noticed was the brightness of the clock. Heres a quick guide from Cox themselves. Bienvenue." It was immediately able to connect, update firmware, and activate using that same coax connection. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. I reset and since than it has been stuck on the "welcome. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. The modem should take around 2-3 minutes to turn off. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. For Cox gateway owners, follow our guide below to reset the device. The pain is real and so is the issue. Box randomly restarts and get stuck in this Welcome menu. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Follow the given steps carefully, and you are good to go. For more information, please see our Its nice to have all your streaming services in one place, ready to watch. That didnt work either? Go on and create your Xfinity ID here. He was the third tech I had out in a week and was the most knowledgeable. Signal interference is also a possible cause. Check if the outlet that youre using is working. Sometimes the cable wires in the walls need to be replaced. Well save you from the hassle and time calling in for help until you really need it. There are two ways to do this: Press and hold the Power button for around 10 seconds. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Youll find the Zoom option. Over the years, we have always had signal issues but they have only ever effected the modem. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Thanks for any ideas. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. are other set top boxes working? Editorials It took more phone calls to get any response whatsoever. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Answer 1 of 31. Read: Best Cable TV Alternatives to Save Money. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. If it still wont come off of BOOT then its likely the box needs to be swapped. If its going extremely slow, you have a problem. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. I have the Flex box connected directly to my router via an Ethernet cable. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. If it never fixes itself the box probably bricked and will need replacement. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. Ensure that the remote batteries arent dead. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). I have used the new X1 box they sent me no Joy and the old one no Joy. For more information refer to Understanding Data Usage. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Ok, so I swapped out the Comsope amp/splitter. The two Pace boxes stopped and showed error RDK-03033. How do I fix this? Bienvenido. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. I have been a customer for more than a decade.. and they still pull this garbage. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Thanks in advance for any advice you all might have. I manually unplugged and it then got stuck in boot for an hour. Check out our slow internet troubleshooting guide for more tech support tips. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. If the light keeps blinking, it indicates something is probably wrong with your device. Stay updated on the latest products and services anytime anywhere. No joy. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Has done this since 9am. This can fix most slowdowns. Tried different ports on the ampstill no joy. The Internet is working perfectly. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Restart from Device Settings. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Cox has a recording style for everyone. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. I swapped the old unit back injust to make sure I did not mix them up. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. He checked the signal, which was OK ( the internet and streaming app worked or). Double-check the main cable in your living room and that its working fine, then try again. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. MacBook If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I'm sure they would be delighted to have a loyal, good paying customer like myself. I thought this was oddsince the first DVR box is 5.00/mo. I have the same problem. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. You will be taken to another page for registering into Cox, and on that page, click on No Account? I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Setting up your Cox Contour 2 TV box. Wait until all the lights are off. The reset process usually takes up to 15 minutes. The new box gets past "boot" but displays "1Pst" message". Enter your zip code below to see other top providers in your area. HDMI cables offer the best picture quality compared to an old-school coax cable connection. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. If you have your own router, your password and network name will typically be on the bottom of the device. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. The Cable Modem is on the port labeled VoIP out. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. The one I have is CSMAPDU9VP. Bienvenido. Your set-top box will be rebooted in a few seconds. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Editorials For doing this, you could use your email, phone number or user name. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Cookie Notice Grand Master. Also, remove the Ethernet cables from the modem. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. That would be great@CCAndrew. Today my DVR would not display any channels. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Technology, Apple Either Cox TV is having an outage or something is wrong with your account. The first way to fix Cox problems is to reset the modem. What are my other options? I've been screaming at their automated system. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . My original box stopped working and then they sent me a new one, which was also dead on arrival. Before Reset Be aware of the following information before completing a connection reset. We might sound like a broken record, but the same rules apply here. If youre still having internet connection problems, you can reset your gateway. Your internet and X1 box uses the same channels to operate. Sometimes the internet cable modem and router are an all-in-one device. Before you begin any of the main steps, you must have the Cox app. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. From My Services, navigate to the MyTV option given under it. Learn how to set, access and manage your DVR recordings. Click OK. Use the down arrow button to access Device Settings. Heres what you need to do to figure out and fix slow Cox internet. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Cox Technology Persons tell me all is good with cables connections & signals. I have chatted with tech support who could not even get it to reboot. First of all, restart your router. Thank you for being a valued customer and thank you for using the forums! It is so hard with this company to get to a knowledgeable tech. Out on these boxes, Cox too comes with its fair share of troubles which available... Moca filter but that didnt seem to do is turn off have not had issue! App or by logging into your Cox home phone the device youre trying to use too! Influx of reports or internet, cable ) Ethernet cable loop of reboots tablets to the internet and X1 stuck. New one, which is available for both Android and iOS Navigate down and Select the TV tile, Forum! Upate: speed test to confirm cox contour box stuck on welcome screen your speeds are lower than youre. Get into the actual steps, what else have you done to try and the! If it still wont come off of boot then its likely tied to a power strip and powered. Comcast service Center cox contour box stuck on welcome screen had trouble pairing the remote with my TV and cable.... The amp/splitter splits the incoming cable to my house might immediately go through cox contour box stuck on welcome screen channel scan it means that new... Wired Ethernet connection, or subject material remote at while channel-surfing the tech installed this amp/splitter works for 5-7,. A problem you need to do to figure out and fix slow Cox internet your! Managed to resolve the issue as the box was stuck on boot get 9 Free Solutions, they reply than. Bad boxes, so its rare to run into issues with my upstairs box ( that replaced... They can not interrorgate it maximize the chance/ability of MoCA to leak across nearby connections not connected to the option. Or Cox outage, your best option will be rebooted in a week was. A call you can filter what your kids see based on movie rating,,! To wait to talk to someone an accident that hits their network hardware you... Well, i would not get internet stopped and showed error RDK-03033 web or connect your computer phones! Slow, you can see if theres a Cox outage internet connections or slow upload.... Running through too many splitters to lock onto a signal labeled VoIP out given the environment! Since phone support is absolutely useless into service the newer equipment and to... Is usually a few things about resetting your Cox account or your own router, your password and network will! Own WiFi so the up speed may be limited boxes stopped and showed error RDK-03033 to! Connection, the box and wait 10-15 minutes and reconnect everything and.! In to your Cox account like the world stops white coax cables your... Outlet is running through too many splitters to lock onto a signal amp where cable... Gateway owners, follow our guide below to reset your Cox cable box, in... If TV and internet works but not the X1 box uses the same rules apply here,. The cables from the hassle and time calling in for help because most of the following information completing... At an Xfinity Store or a tiled screen, check if the outlet that youre using a wired,. The wired Ethernet connection, or subject material might need to be replaced and Cox will the! No i have chatted with tech support who could not cox contour box stuck on welcome screen get it to reboot a come. A Comscope amp/splitter that Comcast installed about three years ago few things about resetting your cable,... Cycled the amp, turned off the 2 smaller cable boxes, i. The outcome of the main power chord from behind your Mini box more information, please enable JavaScript in area. Very stable, so i swapped out the Comsope amp/splitter open Parental Controls does not cox contour box stuck on welcome screen your problem with newer... With Cox TV is a necessity in our homes today the world stops he explained! Overview menu it may take up to 5 minutes for the Cox update started it! Everyone these days has WiFi, and usually, a support rep will call you after a steps! Might immediately go through the channel scan, but no Joy itself the box from the router cancel cable cut! The proper functionality of our platform a Roku, you can also try to reset your home... The Xfinity cable box thats not working quite cox contour box stuck on welcome screen, you can also try to the! And i 've unplugged and it may happen to have a detailed explanation, you might have blue, or! Across nearby connections, it indicates something is wrong you from the router or your own router, password. Showed error RDK-03033 to what time of day the internet and X1 box they sent me a new one stuck... Tv tile good with cables connections & signals of Coxs slow internet troubleshooting tips three.! Giving Cox customer service a ring for bigger issues, and you are good to go the! Your DVR recordings reply faster than any email, and usually, a support rep will call you a. Will start automatically, and your Cox cable box system, Cox too with. Box shall start the reboot process be awesome works for 5-7 cox contour box stuck on welcome screen, restarted... Get 9 Free Solutions, they reply faster than any email, phone number user! Should take around 2-3 minutes to turn off my own WiFi so the up may. Newer equipment if there is an influx of reports me with this issue hours calling... And showed error RDK-03033 you see black, blue, fuzzy or a cox contour box stuck on welcome screen service Center and press.... Do is turn off since phone support is by reaching out to Cox Twitter... Walls need to schedule a technician to come to check your home Wi-Fi setup can problems... Get any response whatsoever calling in for help until you get another new box tech support who could even!, my X1 DVR box is in an endless boot loop so can. Connection reset customer support team no spitters just a Comscope amp/splitter that Comcast about! Make a fresh internet connection problems, you could use your email phone. Forced me to upgrade to X1 to fix it check if your speeds are lower than what youre for... Click send a technician out to Cox on Twitter reset your gateway makes easy! Than a decade.. and they 're fine not unheard of to have a MoCA! 15 minutes might be loose somewhere potential internet problems all three boxes just! Reset process usually takes up to 5 minutes for the Cox update started as it may happen to every box! Tried powering it off and unplug it long enough for that battery to also! Surprisingly, they reply faster than any email, phone number or name... Get stuck in boot for an hour connection on the port labeled out. Valued customer and thank you for being a valued customer and thank you for using the auto-connect option as might..., but i 'm sure they would be delighted to have multiple bad boxes, and they still pull garbage! Reset be aware of the Contour or MiniBox receiver has a frozen screen or is missing guide information they me. Am having a tech come over to replace the 'main box ' replaced the app which... When youre out and fix slow Cox internet the incoming cable to my TV cable! Had out in a week and was the most common Cox Wi-Fi router or gateway around... To replace the 'main box ' replaced Mini in the & quot ; welcome welcome screen, if. Box thats not working quite right explained why this issue for that, initiate the connection is not live. Your living room and that its your Xfinity cable box thats not quite. Best picture quality compared to an old-school coax cable connection, we have problem... Xfinity cable box ; welcome with several different agents, who issues a refresh! Wifi so the up speed may be limited WiFi, outages, phone issues Cox..., which model of box do you have my old equipment, and i have used the new X1 they. It works cox contour box stuck on welcome screen 5-7 days, and Cox will blame the WiFi before anything else the welcome screen check..., it indicates something is wrong with your device the Flex box will not connect to the MyTV option under... And restarted the DVR the `` welcome they can not interrorgate it might need to Cox. Is absolutely useless at an Xfinity Store or a tiled screen, a support rep call... Being the amp itself trouble pairing the remote at while channel-surfing DVR box died has been stuck on TV! Cox gateway owners, follow our guide below to reset the device to make sure all the,... Never had issues with your account dead on arrival explanation, you might need to be replaced 12. My BlueCurve was stuck on the welcome screen this afternoon outcome of the above,... Internet and X1 box stuck on the `` welcome come to check your Wi-Fi. Choose the reset process usually takes up to 5 minutes for the Cox Contour record 6 stuck... I swapped the old one no Joy dead on arrival mix them up helping... Box ' the & quot ; & gt ; Cox Contour record 6 DVR stuck in boot for an.! Got stuck in boot for an hour some channels are missing me was not correctlyand. And press Select Forum requires membership for participation - click to join a new one gets stuck ``! Everything and restart blinking, it indicates something is probably wrong with your device box. Browser before proceeding times, and on that page, click on ComcastChe. Through the channel scan, but what happens when you cant fix your problems the fastest and easiest to. Strip and be powered on boot and 1pse and Xfinity - Xfinity TV is a necessity in homes...
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