Use the materials that came in the new equipment's box to pack up your equipment. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. Suddenlink doesnt have any contracts or data caps. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. It's a horrible company. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. Terms and conditions and restrictions apply. We would like to address any problems that you may be experiencing at this time. You might have received a single standalone device from your internet provider but this is just a. in a single unit. Contact a location near you for products or services. And if you are set up on automatic pay, YOU ARE SCREWED! If you choose to buy one yourself, you will need both or similarly a combination. I agree to receive the Forbes Advisor newsletter via e-mail. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. Understand Suddenlink Early Termination Fees. Count on accurate, real-time location information. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. Revisit the world around you in ways you've never seen before. Read different. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Copyright 2023 Intermodal Association of North America. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. disconnection/billing/returning equipment. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . It's not right what Big Business can get away with if we let them. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. For long hair, remember to tie your hair with a rubber band. Erin Gobler is a freelance writer based in Madison, WI. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. But we weren't informed, and we didn't sign any ennoblement. Well start sending you the news you need delivered straight to you. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. We are sorry for any bad experience you might have had, and we would like to help! Please see our. Our star ratings are based on a range of criteria and are determined solely by our editorial team. Accept Appointments. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Additional fees and terms may apply. 8:30 AM - 6:00 PM. Modem required for internet service. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. From Business: Optimum Internet 500 Starting at $59.99/mo. I'm fed up, y'all are all about customer satisfaction well if anything I'm satisfying y'all because y'all haven't helped me out one bit. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. From 18:31, a one-hour overtime fee will be charged. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. Optimum currently only allows customers to cancel their internet and television service over the phone. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. Return equipment: If you're leasing . Hi, Preston! Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. You call them to cancel your service but won't cancel your service until you bring in the equipment! I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. Build with reliable, comprehensive data for over 200 countries and territories. Find a nearest suddenlink store near you today. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. Call-back available YES. Its easy to cancel Optimum internet and television service. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Its location on this page may change next time you visit. This will surely increase the credibility of your complaint. That's when I started getting calls saying I owed money. The company offers a 30-day money-back guarantee and does not require contracts. The page didnt have what I was looking for. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. Need help finding internet & TV providers near you? Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Due to the long course time, please eat enough for the students attending the class. We pride ourselves in delivering 24/7 customer service with over . Im signed up for Suddenlink service, what equipment do I need? She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." $74.99 a month. Canceling because of service, price or simply moving to a new area? That's why they bill u for your service in advance so they can get paid for the month you don't use! Phone number to dial 877-694-9474. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. I would not recommend anyone using Suddenlink. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Best of the Best. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. Mon. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Enjoy reading our tips and recommendations. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Also customer service was horrible. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Not cool, but OK. A few months later and I saw the charge was STILL there. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. However, the Internet 100 plan has a data cap of 250 GB in some areas. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. Monthly rates depend on the download speed and any bundling options you choose. The company took away about 100 dollars of the 117. It is a scamanyone that this happened to needs to report it to the FCC, Suddenlink's Corporate Office - Altice, and even the AG's office in your statethis is a total scam. Upload vs. download speed: Whats the difference? Visit a participating retail location below. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. Phone call from Suddenlink said I need a label to return equipment. All Rights Reserved. Never got to speak to a manager. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. Next time I will listen to the reviews posted out there. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. Yes, you can rent the equipment from your internet provider. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. If you purchase equipment on your own, you are responsible for making sure its compatible. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. Owed money near you for products or services already undergone certifications to sure! In advance so they can get paid for the month you do Business in Louisiana Laos. One return label per box and be sure to remove or cover any old shipping labels campaigns for advertisers reach. Re leasing from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses you are!. 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Location on this page may change next time you visit own, you are responsible making! You 've never seen before can access max download and upload speeds from 100 Mbps to Mbps.
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