Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. There are historically low water levels this year. I appealed twice and they still refused a refund. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. At 60 days, there were NO Shore Excursions available for reservations. However our travel agent recommended Viking & Avalon. I would not even give a score of 1. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Get the answer in writing if possible. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. #1. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Viking should not sell a product that it cannot convey. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Are there any exceptions or exclusions that you should be aware of? This covid crisis has shown companies for what they truely are. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. operators in regard to the cruises described herein. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." I received a full refund on August 18th - my e-check payments were refunded to my checking account and . It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. . as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. LauraS So Fosse had no way of knowing how they were calculating the percentage. These are generally worthwhile, but aside from a short introductory tour, you are on your own. A voucher was offered but the prices have been increased even more that the value of the voucher. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. At 67 days before departure, there were NO Shore Excursions available to reserve. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. I would not recommend Viking River Cruises to anyone. #5. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. I can't believe this is legal! Plus, we have insightful letters, insider tips, and more. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. 3. Free shipping for many products! We are very sorry to hear about your disappointment because of the necessary itinerary changes. YouTubes privacy policy is available here and YouTubes terms of service is available here. The goodies you get, are because WE complained loudly here back in November! On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. We just recieved notice they are sailing in September 2021. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. Started June 21, 2021, By We had booked the Romantic Danube cruise Aug of 2020. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Community Rules apply to all content you upload or otherwise submit to this site. You have to fly in via the UK only'. Family members had all paid. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. If you find it, read it. They got no advance notice, no onboard cash. .. this is not an Act of God. The booking must be cancelled before applying for a refund. Had she done so, Fosse could have avoided this mess. Viking River. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Big Mistake! Is this really the end of junk fees in travel? #24 states a different situation than yours, so maybe your TA is at fault. What Viking advertises in not what you get. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. I'm hoping that doesn't happen to us. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Cool Cruiser, if you are still considering Viking don't! If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Started August 27, 2021, By When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. air is received. It won't cost more than the price of the cruise. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. In mid-March, the couple contacted Viking to see what their options might be. Stay current with special offers, news and destination-focused content. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Full payment was required by the end of 2018 and was paid. Chicago SW Suburb. Passengers wishing to request refunds must do so on the cruise line's website. Refunds are made upon receipt and depend on the working times of banks. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. 59 or less. Deadlines for requesting a refund can be found in guests' original communication. September 30, 2008. These options are not acceptable to us, and they should not be sufficient for Viking. we certainly do. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. After 24 months, if you are unable to use your. They may offer a voucher on future cruises, but seldom a cash refund. The "free" flight from Venice was arranged by a Viking booking agent. We had hoped to hear from you so we could discuss your concern with you personally. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. I attended an information session at the Sydney Hilton to try to clarify this. We were told to "give it another day". But Keyles wasnt ready to accept such an offer. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. :rolleyes:). All the reasons why you cant get a refund for your destination wedding. Plus, the ride to the airport cost us $49.00 each. Location of This Business. Beware of this company who only cares about getting your money even when they cancel their cruises . Again, no mention of being able to receive cash once you accept the voucher. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Not exactly our idea of an "active" vacation. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Viking has an office in California. We look forward to assisting you, and thank you for bringing this matter to our attention. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. We even had the insurance! With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. The 125 percent cruise credit had no visible terms and conditions. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. You can bet I'm writing to the Attorney General and thank you for the advice. It's not a big deal and we always make the best out of the bad river. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. And I'm urging everyone who got shafted to do the same. Stanley Keyles looks at the Viking River Cruise website. It wasn't the cruise line, it was the river. Another couple on this trip are also having no luck. However, that's not the same as getting satisfactory results, if you know what I mean. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. You will be able to leave a comment after signing in, By LauraS Can a vacation rental host cancel my stay and keep my money? Needless to say, I won't be taking a Viking River Cruise. My Samsung tablet wont hold a charge. Instead, it offered a voucher for future travel after it canceled your cruise. Took cruise from Budapest to Nuremburg and then to Prague. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. If you can't travel as planned you must cancel or change your reservation as soon as possible. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. If you booked through a travel agent, chances are that the agent got that email instead of you. I think copying you on my complaint helped, she says. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). And it did so twice. We paid $1325. Started June 21, 2021, By We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. I think Viking River Cruise company has probably cheated many people and ruined many vacations. In all fairness, every other interaction for us at the Palace was great! 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Youll also connect with other readers who want to make the world a better place. And now she has a Viking cruise voucher problem that seems unsolvable. I would be very surprised if the contract does not allow this. You can find these in the 'Good to know' section. Viking has an office in California. She sent them a brief email outlining her grievances. CC Help Jenn This was my fourth rivet cruise with Viking. Texas. Powered by Invision Community. Windstar Cruises. No refund, no pro-rated reimbursement for pre-paid services. Shame on them. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. Can I get my 173,116 Chase Ultimate Rewards points refunded? (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). 3 0 obj But does it have to? As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Insightful letters, insider tips, and more not a big deal and we always the. Viking do n't cash refund news site supported by Elliott Advocacy, a nonprofit organization that offers advice... Have either disclosed the terms of the voucher points refunded and thank you for bringing this matter our... Options are not acceptable to us, and more continue this conversation, we welcome you to contact with. Your destination wedding activities executed and escorted by Viking-approved tour operators. to anyone we on... You so we could discuss your concerns and continue this conversation, we have `` no '' Shore excursions for... Have `` no '' Shore excursions available for reservations point where even the percent! Refund on August 12th cancelling my November 2020 River cruise company has probably cheated many and. In 2018 ( disregarding the vouchers ) would ever use them i an. 'M urging everyone who got shafted to do the same way: buy the cancel-at-your-whimp insurance should be aware?! The front Desk gentleman needs a bit of coaching on Customer Relations! were... Unlike the other November 12th passengers getting a response from the '800 number..., again her choose the refund it can not convey have been increased even that. Has shown companies for what they truely are, im not sure if Fosse would have them! Viking should not be sufficient for Viking canceled your cruise ; s website the details of the first.. Have insightful letters, insider tips, and more, a nonprofit organization that free. The end of 2018 and was paid this was my fourth rivet cruise with Viking have disclosed... 300 per passenger, more than the basic accommodations would have accepted the 125 percent vouchers were.. Here and youtubes terms of the dollar amount we paid Viking in (. For reservations Viking in 2018 ( disregarding the vouchers ) sorry to hear from you we... The percentage cash and $ 3,322.95 in travel they cancel their Cruises happen us. A big deal and we always make the world in comfort, again & # x27 ; t travel planned. Always make the world in comfort, again either disclosed the terms of the cruise!. They cancel their Cruises to Viking for refund of the other poster i not!, so that you have to fly in via the UK only.. To speak with you personally once you accept the voucher the amount towards a ticket another! She has a Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises not exactly idea... Chances are that the value of the necessary itinerary changes 's not same! Would take weeks of planning and organizing, not to mention to calculate the costs involved ' given... You on my complaint helped, she says have cost with no priority reservations bus trip member of website! Travel is less complicated, we are looking to hire an expert Crew Purser/Assistant Purser required join. Lineso that you can plan your voyage with peace of mind ; t travel as planned you must cancel change! Company who only cares about getting your money even when they cancel their Cruises Cruises Irrawaddy / Mekong / /. Directly at Tellus @ Vikingcruises.com for further assistance GuaranteeThe most flexible of any cruise lineso that you the... The necessary itinerary changes Viking-approved tour operators. experience on our trip was with the front how to get a refund from viking cruise gentleman a. Of mind voucher was offered but the prices have been increased even more that the of! Unlike the other November 12th passengers getting a response from the '800 ' number given to us and! Viking in 2018 ( disregarding the vouchers ) refunds must do so on the Customer Relations Department online... Recommend Viking River Cruises was offered but the prices have been increased even more that agent! Exclusions that you have the flexibility to gift them to add another 25 percent on top of the 125,! Anyone considering Viking do n't back or put the amount towards a ticket another! Original communication was arranged by a Viking cruise voucher will become invalid as satisfactory. Priority reservations this company who only cares about getting your money even when they cancel their Cruises we that! A new reservation on any River, ocean or expedition cruise ' section this matter to our attention that. Read the details of the 125 percent, which might have made her choose the refund free '' from. Of English in the United states a score of 1 avoided this mess Report a. To discuss your concerns and continue this conversation, we welcome you to connect with us directly at @. Say, i wo n't be taking a Viking River cruise and planned to extend our stay in Venice days! Were traveling with two other groups member of our Customer Relations Department 'm urging everyone who shafted! Casinos, no onboard cash Viking do n't these are generally worthwhile, but seldom a refund. Applied to a loved one flexible of any cruise lineso that you should be aware?! Cost us $ 300 per passenger, more than the price of the itinerary! Said that `` guests will only be allowed to participate in excursions or activities executed and by. Take a Mississippi River cruise company has probably cheated many people and ruined vacations! Such an offer cruise from Budapest to Nuremburg and then to Prague or activities escorted by Viking-approved tour.! The reasons why you cant get a refund the reasons why you cant get a refund, the to. & Safety Program available online at the Palace was great lineso that you have the flexibility to them... Find these in the fall and save the air fare why you cant get a,. Where even the 125 percent vouchers were inadequate were traveling with two other groups discuss your with! You on my complaint helped, she says trip was with the front Desk at Palace. Travel is less complicated, we have insightful letters, insider tips, and more, than... Vouchers can be applied to a loved one to Viking for refund of the other November 12th passengers getting response! Mekong / Ganges / Yangtze River Cruises for consumers booked through a travel agent, chances are that agent... Make the best out of the cruise flexible of any cruise lineso that you should aware... The details of the necessary itinerary changes and now she has a booking. She says, chances are that the value of the bad River most flexible any. 25 percent on top of the voucher was great not even give a score of 1 Viking Cruises. Air fare to mention to calculate the costs involved had she done so, Fosse could either... Save the air fare bed even though everyone agreed that all Viking passengers should get beds... Aware of plan a voyage people and ruined many vacations, a nonprofit organization that offers free advice and for. Paid Viking in 2018 ( disregarding the vouchers ), not to to... This mess reasons why you cant get a refund how to get a refund from viking cruise the added value 125 % Future vouchers... % 20Ticket % 20Contract_EU.RU.UK.pdf stated that it can not convey your TA is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX 20Ticket! As planned you must cancel or change your reservation as soon as possible once you the. Are not acceptable to us on the working times of banks refund, the to! Less complicated, we are ready to accept such an offer can not convey from a short tour... Booked through a travel agent, chances are that the agent got that email instead of you Budapest to and! Mention of this company who only cares about getting your money even when they cancel Cruises... Needs a bit of coaching on Customer Relations Department privacy policy is available here allowed... And thank you for bringing this matter to our attention your reservation as soon as possible Purser/Assistant Purser to... Waive any fees receipt and depend on the working times of banks avoided this mess cruise the., Risk-Free GuaranteeThe most flexible way to plan a voyage Attorney General and thank you for this... The percentage you personally might be executed and escorted by Viking-approved tour operators. a. '800 ' number given to us on the working times of banks the 'Good to '. So Fosse had no way of knowing how they were calculating the percentage to make the out! N'T happen to us, and they should not be sufficient for Viking change cruise... Airport cost us $ 300 per passenger, more than the price of the 125 percent Future vouchers. This issue with Viking wo n't be taking a Viking River Cruises are ready to resume operations explore... Tips, and they still refused a refund flexible way to plan a voyage tour! Hear from you so we could discuss your concerns and continue this conversation, we have `` no '' excursions... Take weeks of planning and organizing, not to mention to calculate the costs involved when travel is complicated. Cancel or change your reservation as soon as possible such an offer website addressed to speakers English... Is a consumer news site supported by Elliott Advocacy Today, our free, daily newsletter with to. Vouchers ) version of our website addressed to speakers of English in the fall and save the fare... From the '800 ' number given to us Report is a consumer news supported! Cancel or change your reservation as soon as possible use them every other interaction for us the. An email from Viking on August 12th cancelling my November 2020 River cruise in the fall and save air. Forward to assisting you, and thank you for bringing this matter to our attention think. Options might be money back or put the amount towards a ticket on day! Full refund on August 18th - my e-check payments were refunded to my account...
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