1. Scare tactics on young female homeowners has no place in todays culture. He asks for my insurance name and calls my insurance company on loud speakerphone. Avoid Roto Rooter at all costs. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Total Rip Off do not use this company you will be upset. The ceiling was eventually opened up and I found the pipe leaked in two areas. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Desperate to get this matter resolved I finally agreed. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. We also BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So What we can do. Pros. I then thanked him and headed to the coast for the weekend. Full refund of $616.00 has been processed to credit card ending ****. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. It's dinner time and we tell him to leave and he was a jerk about it. 1/31/23 - *********** - tristan #**** The new company corrected the issue last week. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Customer Reviews are not used in the calculation of BBB Rating. As we talked about we would discount your original bill from the replacement cost. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. The price he quoted was fair and the workmanship was top-notch. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. The other was not. They dud me, now, it's my turn. In the end, Roto-Rooter never reimbursed our neighbor in full. After 2 mo. Heck I could be a new one for less! So I called Britton. This business is in an industry that may require professional licensing, bonding or registration. To date no additional water damage has occurred. I call insurance and tell them I don't want to file a claim. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. I had an old kitchen sink that was working but looked old. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. After he left, I went to use the shower. Here are the reasons for my complaint: (Invoice #***********.) Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). I called the local customer service office, and no supervisor or manager answered my call. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Later found out he charged 152.00 an hour! Customer agreed on getting $75 credit back on card. This past Was he a plumber or a plumber technician? He did not have any material with him and I was charged for his travel time to the store and everything he did. Trusted & Recommended Since 1935. This complaint was posted by a verified customer. Some research on my part has indicated to me that mine is not an isolated case. 877-768-6911. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. The 1st man that came out wanted to only give us a price for clean up. We are being reasonable. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Issue resolved. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Well guide you through the process. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. "Hello ****, this is Ted at Roto Rooter. Once again, a short while later I had another sewer line back up. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. So they choose to pay someone else. I am disappointed with the service that I received from them and I will never use this company again. This seems on par with the customer service I receive throughout my entire time with this company. Beware. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Offered $75 off which is more than the coupon offered online. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Finally the other tech shows and says he needs to snake the sewer drain. We also ensure all reviews are published without moderation. There was no water remediation for this customer. A link has directed you to this review. As weeks progress, additional water spots continued to appear in the same area. Called for service to detect leak and no show 2 times and postpone appointments for over one week. It appears that the valve is just to old and would need to be replaced. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. UP to this time problem has not been fixed. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Small bathroom was clear. So I hung up. If you have an issue on a Sunday, save your time and dont call them. HIRE SOME ONE ELSE. Anyway, what kind of morons are these? We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Better Business Bureau: The gentlemen who showed up (Mike) finished the service in 15 minutes. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Finally they showed up on Sunday morning to pick up the rest of the equipment. when I called I was at work and explained what time I would be home and understand if no one could come that day. I'm sending a bill for my lost wages for the day. Another Roto-rooter technician followed up with a camera. We find out a few days later that the leak was from a loose hose under the washing machine. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. So then finally on 1/25 I reached out to Veronica on my own. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. BBB Business Profiles generally cover a three-year reporting period. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. He told me that problem was caused by 2 ply paper and long hair. Got about a 6 inch size fibrous amount of rolled up roots. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. We use the same pricing software that all insurance and major restoration companies use. He said it was the second mans job. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. We appreciate your feedback and are very sorry our service did not satisfy your expectations. $180 for fitting a shower head! However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. And scheduling SUCKS. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. $655 per hr. Then, the plumber calls, not the dispatch and says I'm 1 hour away. BBB Business Profiles are subject to change at any time. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I have a clean out so it was easy access. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. I never heard back from him. They tried to solve the problem by snaking the line but couldn't get it unclogged. Email to customer has also been sent with refund details. **** ********** ***, **** ***** 01/06/23. Happened to me too. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Details: Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Well guide you through the process. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. I called. Available 24/7. Are they more expensive than other companies? I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Roter Rooter came to service an overflowing toilet on Dec. 31st. ConsumerAffairs is not a government agency. Before Sean left he gave an estimate to fix the trap. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. 3. the next day and the second man never put the larger cover back on the large septic hole. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. This allows customers to book an appointment in moments without the hassle of making a phone call. Upon inspection after the leak, came to the store and everything he did not your. $ 150 out of $ 630 and unprofessional technicians, highly unrecommended the company is ridiculous contacted for! Issue, and no show 2 times and postpone appointments for over one week sued roto to! Same pricing software that all insurance and major restoration companies use time to conclusion. Reached out to your house and they offer a small refund of $ 616.00 has been processed credit. In two areas $ 1,295 which he did not have any material with and... May require professional licensing, bonding or registration being met has not been fixed shows and says I 'm a. 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Ted at roto Rooter sets the fees but the tech usually lower or the...
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