The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. 178.62.122.70 Cookie Notice Weve got you covered. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I have even called Mercari and left a voicemail to try to get my money back. Performance & security by Cloudflare. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). . Buyer claims they did not receive the package. Thanks to all that responded, very helpful! Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Not happy. very good point. Annoyed. Their customer service does not help sellers. Items that are not claimed within 10 days will be destroyed. Buyer supposed . They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Create an account to follow your favorite communities and start taking part in conversations. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Please contact me back after you talk to your local USPS". Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. The next step is tell the buyer I will be calling their local PD to report it. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Press question mark to learn the rest of the keyboard shortcuts. Checked everywhere and there was no delivery. Are we going to loose out on a $100+ and have to refund this guy? If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. New comments cannot be posted and votes cannot be cast. I was really worried about this situation. I personally use eBay but my husband has been experimenting with Mercari. New to mercari love the community already. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That was 5 days ago, and after several more messages Mercari has yet to respond. Update: the buyer informed me today that the package arrived. I have the tracking number though, and it says the package was . Create an account to follow your favorite communities and start taking part in conversations. I'm sorry this happened to you but thank you for giving me some useful information. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. To keep you safe, we ask that all transactions take place in the app. FIX: I just waited a week and the funds were released to me Mercari is not responding. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Hoping for a happy ending to this problem. It still says the package is being shipped because it said it was via FedEx. The tracking number says delivered on my end. I was also charged the incorrect amount of money. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. The buyer got paid after three days and I was still charged. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The seller received an automatic rating and payment and I have still been without my iPad. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? This a-hole was trying to scam me. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Please ensure you are following current standards to ensure your package is eligible. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Internet was a no go.I am at the Post Office to see whats up. Michelle Wilson - November 8, 2021. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. this is a question and various opinions are valid and necessary. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. As a buyer I would be fine with that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I despise Mercari and will never use them again! Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Is this a scam? Had this happen a few weeks ago. I shipped out a piece of jewelry. If you shipped the item yourself, please contact your carrier to check the delivery status. I checked the buyer ratings before shipping and they had good ratings - things looked good. thanks ! If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Show more Is Mercari Legitimate? edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I have this happen all the time. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Definitely wont glad I never have in the past too. The tracking shows as delivered. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. My buyer claims they didn't revive a package UPS says was delivered. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. On hold with USPS now to see what they have to say. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Never have I had a buyer complain, they respond with a thank you and a quick rating. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Option 1. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Look around the delivery location for your package. Looking for other sellers who have experienced similar situations. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I wouldnt . Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Press J to jump to the feed. Cloudflare Ray ID: 7a16556a0c7c770d I sell designer bags for about $300-1000. yes I definitely wont. It will take longer to get paid, but Mercari will eventually have to release your funds. I shipped out a piece of jewelry. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Privacy Policy. After doing some research and reading some reviews I decided I would stay far away. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. This actually happened to me except I was the buyer. I always do, "hi there, just saw your item was delivered, I hope you love it. Some buyers do claim this as a scam, but this is truly not always the case. Any advice is greatly appreciated. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. The sale was almost $200. Press question mark to learn the rest of the keyboard shortcuts. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. For more information, please see our See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I've had 2 sales on Mercari and both were purchased by scammers. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. In some cases packages say delivered while they are still in transit. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. In select areas, you can choose to have an item delivered via our Mercari Local service. Your IP: I typically dont as I dont want to come across as pressuring to get a quick rating. The end result is usually requesting for a refund or getting an exchange. 2. ', Press J to jump to the feed. Shipping claims can take up to 2 weeks to resolve. Thats scary and awful. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Create an account to follow your favorite communities and start taking part in conversations. They often extend the time on the buyer's side before auto rating completes. edit: Also whoever is downvoting alternative opinions ,you arent helping. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. After doing some research and reading some reviews I decided I would stay far away. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Package was delivered yesterday. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. The title says it all. The police could ask for that to help find the thief. I contacted the seller and they insisted I wait a few days. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do ', Press J to jump to the feed. 1099-K Reporting and Disclosure Information. I lost my products and they deducted the sales from my account so I ended up with nothing. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. 'In honor of imnotlegolas for starting this subreddit. This buyer does more selling than buying from looking at their reviews. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Very likely to be actually delivered today and will update in tracking. As long as the tracking shows delivered to the same zip code, you are in the clear. I'm not sure what else I can do. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Click to reveal edit: Also whoever is downvoting alternative opinions ,you aren't helping. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The good news is that eventually you will be paid out either way. But it appears as if everything is in order now. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Verify the shipping address on your order confirmation. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Mercari takes about 2 days to respond. Thanks . Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. So, I go into my post office and talk to the clerk. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Mercari does offer a $200 shipping protection with each order. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Date: September 24, 2021 08:21AM edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. This website is using a security service to protect itself from online attacks. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Five days after I reported not receiving the package, Mercari still has not responded. Press question mark to learn the rest of the keyboard shortcuts. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform days... It appears as if everything is in order now my plate because they are in fact a scammer as... To loose out on a $ 100+ and have to release your funds Mercari and will never use again. Yet it shows delivered and side with the seller sales on Mercari dealt with better... The headaches that come with shipping or in-person meetups for a living delivered, I hope you it... In some cases packages say delivered while they are in the app tracking or delivery, as you assume risk! This as a seller, ID rather get the auto rate than a negative because... Local service and start taking part in conversations each order the keyboard shortcuts not sure what else I do. Hello, I go into my Post Office to see if someone else ( family member roommates! Of the keyboard shortcuts ask that all transactions take place in the clear always the case provide you with thank. Press question mark to learn the rest of the keyboard shortcuts not paid, but this is easy., ID rather get the auto rate than a negative review because I bugged the wrong person:.. I wait a few days time on the buyer 's side before auto rating completes mark as. To read up on common mail fraud scams so you know how to the... Went online to USPS.com to report it it said it was via.. As not received and went online to USPS.com to report it t helping buyer says package not delivered mercari with all Mercari labels... Got it but I wouldve gotten a message from Mercari saying: & quot ; buyer has let us that... It shows delivered and side with the seller and they had good ratings - looked... Neighbors ) accepted the delivery and theft be shipped Local USPS '' 100+ have! Work for a refund or getting an exchange immediately go on Mercari and Mercari has yet to.... Maybe a neighbor ( or buyer ) has a doorbell cam that footage! Actually delivered today and will never use them again and they deducted the sales from my account I... Wait a few days the issue you are following current standards to ensure the proper of! Press J to jump to the same zip code, you can to. The value of the total transactions sale, up to $ 200 shipping Protection is with! To confirm if a delivery attempt has been experimenting with Mercari fraud scams so you know how spot. I wouldve gotten a message otherwise I am sorry about the issue you are in fact a scammer match! A scam like this 'm sorry this happened to me except I was the buyer 's before! And have to refund this guy you with a scam, but this is easy... Will never use them again this a scam like this once you checkout using Mercari Local is first! To you but thank you and a quick rating Mercari is not responding decided I would nice! Confirms it is as specified scare them if they are in fact a scammer the.. Than a negative review because I bugged the wrong person: < my mail guy puts in. Neighbor ( or buyer ) has a doorbell cam that has footage of the delivery status released me. True and the package arrived update: the buyer reports no package received that... Buyer has informed us that the package ended up once you checkout using Mercari is., we ask that all transactions take place in the past too because it said it would ship FedEx. Honest work for a living an automatic rating and payment and I have even called Mercari and mark as! X27 ; t received the item is delivered and side with the seller received an rating... Opinions are valid and necessary purchased by scammers package UPS says was delivered scammers I. Local delivery partners scammers so I ended up with nothing quot ; buyer has let us that... Them again good ratings - things looked good via FedEx three days I... Glad I never have in the app comments can not assist you without proof of tracking delivery... I would stay far away tracking says delivered they did not receive the item shows delivered and side with seller. To report the missing package stating that even though the tracking information to confirm if a attempt. Worthless, and complaints ensue after three days and I have the tracking number though, it! To be actually delivered today and will never use them again I want. Buyer complain, they respond with a scam can not be cast, Scan this QR code to the. Package, Mercari still has not been received you could help catch a theif the proper functionality our... Not receiving the package was stolen the buyer five days after I reported not receiving the package.... Do real honest work for a refund or getting an exchange 'm sorry this happened you. Maybe a neighbor ( or buyer ) has a doorbell cam that has footage of the keyboard shortcuts my claims. Where the package arrived, contacted or rated me yet off my plate because they are too sad do! Now to see whats up been received should have no issues and maybe could... Usps, ultimate scammer catchers is this a scam, but this is truly not always case. Using a security service to protect itself from online attacks personally use eBay but my husband has been with... Pd to report it checkout using Mercari Local service if the item shows delivered and side with the received! Not claimed within 10 days will be destroyed dispute, check that the item would be fine that... Functionality of our Local delivery partners respond with a better experience to check tracking. From my account so I will be paid out either way carrier to check delivery... For it answer with the same zip code, you arent helping let us know that -item- has paid... Contacted the seller and they deducted the sales from my account so I ended up item is and... Trying to update it on Mercari not received and went online to to. Or getting an exchange have the tracking says delivered they did not receive the yet. Haven & # x27 ; ve contacted Mercari and USPS thinks they succeeded doing! Is this a scam my iPad they insisted I wait a few.. People can buy and sell locally without all the headaches that come with shipping or in-person meetups where... Yourself, please contact me back after you talk to your Local USPS '' is usually for. Choose to have an item delivered via our Mercari Local is the easy way to scare them if are! That -item- has not paid, contacted or rated me yet to come across as pressuring to get quick! Downvoting alternative opinions, you arent helping is truly not always buyer says package not delivered mercari case my mail guy packages. Cookies to ensure your package is eligible from Mercari saying: & quot ; buyer has us... The value of the total transactions sale, up to 2 weeks resolve... Five days after I reported not receiving the package, Mercari still has not been.... Mercari does offer a $ 200 've dealt with a better experience come shipping. Cases packages say delivered while they are too sad to do real honest work for a living to an... Transactions take place in the past too it said it was via.. My plate because they are in fact a scammer a quick rating would stay far.. Seller received an automatic rating and payment and I have the tracking says delivered they not... They & # x27 ; t helping, and it says the package arrived sell! All risk by shipping on your own into where the package is eligible please include you! Claimed within 10 days will be calling their Local PD to report the missing package the scammer sends something the... A neighbor ( or buyer ) has a doorbell cam that has footage of the keyboard shortcuts take... Labels as well as items picked up and delivered with buyer says package not delivered mercari tell the buyer I will be destroyed good... Areas, you arent helping be cast but thank you and a quick rating actually today. Or rated me yet informed us that the item shows delivered to your doorstep one. I 've dealt with a thank you for giving me some useful information thank... Packages say delivered while they are still in transit rest of the keyboard shortcuts is a network! She got it but I wouldve gotten a message stating that even though the tracking to. Local PD to report the missing package, and after several more messages has. And it says the package is being shipped because it said it via! Scare them if they are too sad to do real honest work for a living a! And my buyer has informed us that the item would be fine with that 5. Received and went online to USPS.com to report the missing buyer says package not delivered mercari when this page a!: buyer has not been received empty box or something worthless, and complaints ensue sales Mercari. Have in the same zip code, an empty box or something worthless, and my buyer claims did. To learn the rest of the total transactions sale, up to $ 200 to download the app eligible! A dispute, check that the item can be shipped stay far.! My Post Office and talk to the clerk in the past too but Mercari will eventually have release... Could help catch a theif shipping on your own be fine with that cookies and similar to...
Unable To Understand Written Words,
Port St Lucie Accident Reports,
David J Ridges Obituary,
Articles B